Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square,
London
E14 9SR
UK
Telephone: +44 8000234567
E-mail: procurement.enquiries@financial-ombudsman.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.financial-ombudsman.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Cisco Software and Hardware Support (EA)
Reference number: ctt_3217
II.1.2) Main CPV code
72250000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of Cisco Enterprise Agreement (EA) software licences and associated support services under CCS Framework RM6098, Lot 1.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
767 215.59
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Provision of Cisco Enterprise Agreement (EA) software licences, maintenance, support and associated services, including networking, security, wireless, routing and data centre technologies.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-007574
Section V: Award of contract
Lot No: Lot 1 - Hardware, Software and Associated Services
Contract No: 22273
Title: Cisco Software and Hardware Support (EA)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/06/2026
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
1st Floor St Paul's Place, 121 Norfolk Street
Sheffield
S1 2JF
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 767 215.59
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Contract awarded following a competitive mini-competition under CCS Framework RM6098 Technology Products & Associated Services, Lot 1.
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
28/07/2026