Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Yorkshire Ambulance Service NHS Trust
Unit C1 Telford Way Wakefield 41 Industrial Estate
Wakefield
WF2 0XW
UK
Contact person: Lateef Owolabi
Telephone: +44 7484939407
E-mail: lateef.owolabi@nhs.net
NUTS: UKE45
Internet address(es)
Main address: https://www.yas.nhs.net
Address of the buyer profile: https://www.yas.nhs.net
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NICE WFM Cloud Solution Migration
Reference number: YAS 36 2026_27
II.1.2) Main CPV code
72268000
II.1.3) Type of contract
Services
II.1.4) Short description
YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience, supplier-managed maintenance, enhanced security and compliance, and access to advanced features such as AI forecasting, real-time scheduling, and analytics. The inclusion of EEM will further improve workforce flexibility, staff engagement, and administrative efficiency.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
756 685.94
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72261000
II.2.3) Place of performance
NUTS code:
UKE45
Main site or place of performance:
WAKEFIELD, ENGLAND
II.2.4) Description of the procurement
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.<br/><br/>Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.<br/><br/>NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.<br/><br/>A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
YAS currently operates an on-premises NICE Workforce Management platform delivered through SVL Business Solutions. The existing platform is embedded within operational workforce planning processes across EOC, NHS 111 and PTS services.<br/><br/>Supplier support for the existing on-premises solution is due to end in December 2026, after which the platform will no longer receive supplier updates, security patches or compliance enhancements. This creates significant operational continuity, cyber security and regulatory compliance risks.<br/><br/>Migration to NICE WFM Cloud provides a supported, secure and future-ready solution, including supplier-managed maintenance, software updates, enhanced resilience, improved security controls, and a 99.9% service availability commitment.<br/><br/>NICE has confirmed that SVL Business Solutions is a certified NICE partner and is authorised to provide the required cloud service. A direct award through CCS G-Cloud 14 provides a compliant and proportionate procurement route while maintaining continuity of supplier knowledge, reducing implementation risk and supporting delivery within the required timescales.<br/><br/>A full competitive procurement was considered; however, this was not considered viable due to the limited timeframe before end of support for the current system, the complexity and scale of migration, and competing major transformation programmes, including the Common CAD implementation. Changing supplier would introduce significant delivery and operational risks to critical workforce planning functions.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/07/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
SVL BUSINESS SOLUTIONS LIMITED
SC523534
Radleigh House 1 Golf Road, Clarkston, Glasgow, Scotland, G76 7HU
Clarkston
G76 7HU
UK
NUTS: UKM83
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
756 685.94
GBP
/ Highest offer:
756 685.94
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This contract has been awarded via direct award under the CCS G-Cloud 14 Framework to SVL Business Solutions Ltd for the provision of NICE Workforce Management Cloud services. YAS currently operates an on-premises NICE WFM solution, which is approaching end of supplier support in December 2026. Migration to the cloud service is required to maintain operational continuity, cyber security compliance and access to supplier-supported functionality. SVL Business Solutions is a certified NICE partner and provides the required service capability. A competitive procurement exercise was not considered proportionate due to the required implementation timescales, complexity of migration and operational risks associated with changing supplier.
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice for England and Wales
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
28/07/2026