Social and other specific services – public contracts
Contract notice
Section I: Contracting
authority
I.1) Name and addresses
North Ayrshire Council
Cunninghame House, Friars Croft
Irvine
KA12 8EE
UK
Telephone: +44 1294324730
E-mail: procurement@north-ayrshire.gov.uk
NUTS: UKM93
Internet address(es)
Main address: http://www.north-ayrshire.gov.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Community Support Service
Reference number: NAC/4280
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
The procurement will deliver an Adult Community Support Service across Learning Disability, Physical Disability and Mental Health client groups.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
The scope of the procurement will encompass services currently referred to as Community Supports, 24Hr Support, Housing Support and Supported living services. It does not include care at home provision.
Services will be delivered through a flexible framework contract model. The contract term will be for a total of Six (6) years. The term will be an initial two (2) year period, followed by two further extension periods of 2 years. Providers will be invited to join the Flexible Framework at the two year break periods through a formal tender process.
Re-opening July 2026 update - this framework has now been modified and will run until July 2027, with an option to extend until December 2027. Therefore, in line with the original framework schedule to open every 2 years, we are re-opening again in July 2026, for a final time on this framework. A PIN is currently live for the framework retender due to start in 2027.
II.1.5) Estimated total value
Value excluding VAT:
84 119 850.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Three Towns, Garnock Valley and North Coast Area - Mental Health Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Three Towns, Garnock Valley and North Coast Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a mental health need.
Services will be delivered in a community settings24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking nights, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Three Towns, Garnock Valley and North Coast Area - Learning Disability Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Three Towns, Garnock Valley and North Coast Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Three Towns, Garnock Valley and North Coast Area - Physical Disability Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Three Towns, Garnock Valley and North Coast Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Irvine and Kilwinning Area - Mental Health Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Irvine and Kilwinning Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a mental health issue.
Services will be delivered in a community seting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Irvine and Kilwinning Area -Learning Disability Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Irvine and Kilwinning Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a learning disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 6
II.2.1) Title
Irvine and Kilwinning Area - Physical Disability Client Group
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKM93
Main site or place of performance:
Irvine and Kilwinning Area
II.2.4) Description of the procurement
The procurement will deliver an Adult Community Support Service to adults age 16 and over with a physical disability need.
Services will be delivered in a community setting, 24 hours a day, 7 days a week, 365 days per year, inclusive of sleepovers and waking night provision, to adults aged 16 and over who have been assessed by North Ayrshire Health and Social Care Partnership as requiring a service.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.4) Objective rules and criteria for participation
Bidders will be required to PASS North Ayrshire Councils financial checks
"It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:
Employer’s (Compulsory) Liability Insurance = 5000000 GBP
http://www.hse.gov.uk/pubns/hse40.pdf
Public Liability Insurance = 10000000 GBP
III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Participation is reserved to a particular profession: Yes
Reference to the relevant law, regulation or administrative provision:
Bidders Must be registered with the Care Inspectorate or equivalent
Bidders must be registered with an appropriate to deliver the service
Bidders must maintain registration throughout the duration of the contract"
III.2.2) Contract performance conditions
1. The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent),
OR 2. A quality management policy authorised by their Chief Executive or equivalent. Please see the ESPD Guidance documents in the Instruction to Tenderers document for full details.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement
The procurement involves the establishment of a framework agreement
Justification for any framework agreement duration exceeding 4 years: The framework will be set up for 6 years in total 2 years plus the option to extend for a further 2 years and then another 2 years. July 2026 update - this has now been extended until July 2027, with an option to extend until December 2027 (As per modification notice https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL560832)New entrants can enter every 2 years.
IV.1.10) Identification of the national rules applicable to the procedure:
Information about national procedures is available at: (URL)
http://www.gov.scot/Topics/Government/Procurement
IV.1.11) Main features of the award procedure:
This procurement is based on the most economically advantageous tender (MEAT) on the basis of best price-quality ratio, where price is 10% and quality is 90%. Please see PCStender for further information.
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
31/08/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.3) Additional information
Technical and professional ability:
Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services as described in part II.2.4 of this Contract Notice.
Bidders must provide 2 satisfactory references on the reference templates provided in the Instruction to Tenders document. References should be completed and signed by previous customers for contracts of a similar nature, value scope and size. Completed reference templates must be uploaded into the general attachments area of the qualification envelope. If any of the referees score the bidder less than 3 the bidder will be excluded from the tender process.
Additional Information
Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.
North Ayrshire Council have decided not to use Lots for this tender for the reason(s) stated below:
Value of contract not suitable for Lots
Nature of the contract not suitable for Lots
Delivery of the contract is location specific.
Lots could potentially introduce a risk of discontinued employment for transferring employees.
Requires additional Contract Management resource which is not available.
A PIN is currently live for the re-tender for the future framework which will start late 2027.
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32439. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
Community Benefits Minimum requirement community benefits
The contractor shall provide one education engagement initiative and one community engagement initiative.
(SC Ref:838850)
VI.4) Procedures for review
VI.4.1) Review body
Kilmarnock Sheriff Court
Sheriff Court House, St Marnock Street
kilmarnock
KA1 1ED
UK
Internet address(es)
URL: http://www.north-ayrshire.gov.uk
VI.5) Date of dispatch of this notice
30/07/2026