Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Irwell Valley Housing Association
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
UK
Contact person: Michelle Cunningham
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660
NUTS: UKD3
Internet address(es)
Main address: http://www.irwellvalleyha.co.uk
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0995
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.mytenders.org
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.mytenders.org
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Call Centre Services.
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Call centre services providing call handling mainly out of hours.
II.1.5) Estimated total value
Value excluding VAT:
205 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79512000
64214200
79511000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
The supplier is to provide an out of hours telephone call handling service to IVHA customers wishing to report an emergency repair. The contract will be for 3+2 years.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.6) Estimated value
Value excluding VAT:
205 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
2 year optional extension including in the estimated contract value.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
As per the procurement documents.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
15/07/2016
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 5 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
15/07/2016
Local time: 14:00
Place:
Paragon House BDT Room.
Information about authorised persons and opening procedure:
Board member and Executive director will be present at the opening.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=177609
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.myTenders.org/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(MT Ref: 177609).
VI.4) Procedures for review
VI.4.1) Review body
Irwell Valley Housing Association
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
UK
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660
Internet address(es)
URL: http://www.irwellvalleyha.co.uk
VI.5) Date of dispatch of this notice
09/06/2016