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Contract Notice

SP1395 Provision of a managed lone worker system and responder service, including search facility.

  • First published: 16 June 2017
  • Last modified: 16 June 2017
  • Version: N/A
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

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Contents

Summary

OCID:
Published by:
Synchronicity Care Ltd
Authority ID:
AA62993
Publication date:
16 June 2017
Deadline date:
14 July 2017
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system which is not part of this specification whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.

The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service which will be available 24 hours a day, 365 days a year to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system.

The responder service can be broken down into 3 elements:

— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone Worker system; and

— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers;

— Where necessary, escalating the alarm to the local Police force.

This opportunity is for 24 months (with the option to extend for a further 3 x 12 months). To express your interest in this opportunity please go to the link below and follow the online instructions:

https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB

Full notice text

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Synchronicity Care Ltd

Centre For Health, Whitehouse Business Park, County Durham

Peterlee

SR8 2RU

UK


+44 1915692818

mark.hughes16@nhs.net


https://www.cddft.nhs.uk/

https://www.cddft.nhs.uk/our-services/non-clinical-services/procurement.aspx

https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB

https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB
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I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

SP1395 Provision of a managed lone worker system and responder service, including search facility.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

25

II.1.2)

Main site or location of works, place of delivery or performance



UKC

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system which is not part of this specification whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.

The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service which will be available 24 hours a day, 365 days a year to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system.

The responder service can be broken down into 3 elements:

— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone Worker system; and

— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers;

— Where necessary, escalating the alarm to the local Police force.

This opportunity is for 24 months (with the option to extend for a further 3 x 12 months). To express your interest in this opportunity please go to the link below and follow the online instructions:

https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB

II.1.6)

Common Procurement Vocabulary (CPV)

75241000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system (not part of this specification) whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.

The system must be accessed via a web browser.

The service provision, system availability and associated training is expected to be completed within 2 months of the Contract being signed.

The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system. The responder service can be broken down into 3 elements:

— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone Worker system; and

— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers;

— Where necessary, escalating the alarm to the local Police force.

Geographical Coverage

The Responder Service, including the manned (uniformed SIA accredited security service) response search, will cover all of the Trust's geographical area of work (currently County Durham, Darlington, Cleveland, Tyne and Wear) and be able to be flexible dependant on current and future service provision.

Accreditation

The Managed Service Provider must be accredited to ISO 9001 as a minimum.

Contract period 24 months with options for a further 3 x 12 month extensions.

II.2.2)

Options

Initial 24-month term with the options for a further 3 x 12 month periods.

Provisional timetable for recourse to these options

24

Number of possible renewals

3

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

II.3)

Duration of the contract or limit for completion

60

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

Information will be detailed in the invitation to tender.

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

Information will be detailed in the invitation to tender.

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

No special legal form is required, but each supplier will be required to become jointly and severally responsible for the contract before acceptance.

III.1.4)

Other particular conditions to which the performance of the contract is subject

Description of particular conditions: Information will be detailed in the invitation to tender.

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015 and as set out in the relevant contract documents and other documentation.

III.2.2)

Economic and financial capacity


Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015.




III.2.3)

Technical capacity


Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015.




III.2.4)

Reserved contracts

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III.3)

Conditions Specific to Service Contracts

III.3.1)

Is provision of the service reserved to a specific profession?

Yes

As detailed in the invitation to tender and supportive documents.

III.3.2)

Will legal entities be required to state the names and professional qualifications of the personnel responsible for the execution of the service?

Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


No

Yes
Cost 40
System functionality and call centre requirements 15
Management information 15
System administration 10
Security 10
Training and implementation 10

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

SP1395 Managed lone worker system and responder service, including search facility

IV.3.2)

Previous publication(s) concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents

 09-07-2017  12:00

 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 14-07-2017  12:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

IV.3.8)

Conditions for opening tenders





Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

To receive more information about this opportunity, including any amendments and/or clarifications and to request any clarifications and/or to respond to this opportunity you must register your interest by using the link within the description section of this advert.

The ITT must be returned in accordance with the instructions set out in the ITT by the time and date indicated. The contracting authority does not bind itself to accept the lowest or any offer and reserves the right to accept an offer in either whole or in part. The contracting authority is not responsible for any costs incurred by the bidder in relation to the participation in this process. All figures provided in this notice are approximate.

This contract opportunity has not been split into lots due to the type of service being provided.

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 14-06-2017

Coding

Commodity categories

ID Title Parent category
75241000 Public security services Public security, law and order services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
mark.hughes16@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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