CONTRACT NOTICE – OFFICIAL JOURNAL
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Section I: Contracting Authority
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I.1)
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Name, Address and Contact Point(s)
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Synchronicity Care Ltd |
Centre For Health, Whitehouse Business Park, County Durham |
Peterlee |
SR8 2RU |
UK |
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+44 1915692818 |
mark.hughes16@nhs.net |
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https://www.cddft.nhs.uk/
https://www.cddft.nhs.uk/our-services/non-clinical-services/procurement.aspx
https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB
https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB
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I.2)
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Type of contracting Authority and Main Activity or Activities
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Section II: Object of the Contract
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II.1)
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Description
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II.1.1)
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Title attributed to the contract by the contracting authoritySP1395 Provision of a managed lone worker system and responder service, including search facility. |
II.1.2(a))
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Type of works contract
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II.1.2(b))
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Type of supplies contract
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II.1.2(c))
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Type of service contract25 |
II.1.2)
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Main site or location of works, place of delivery or performance
UKC |
II.1.3)
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This notice involves
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II.1.4)
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Information on framework agreement (if applicable)
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Number of participants to the framework agreement envisaged
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Duration of the framework agreement
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Justification for a framework agreement the duration of which exceeds four years
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Estimated total value of purchases for the entire duration of the framework agreement
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Frequency and value of the contracts to be awarded |
II.1.5)
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Short description of the contract or purchase(s)
The Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system which is not part of this specification whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.
The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service which will be available 24 hours a day, 365 days a year to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system.
The responder service can be broken down into 3 elements:
— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone Worker system; and
— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers;
— Where necessary, escalating the alarm to the local Police force.
This opportunity is for 24 months (with the option to extend for a further 3 x 12 months). To express your interest in this opportunity please go to the link below and follow the online instructions:
https://www.cardea.nhs.uk/cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent.aspx?EventID=3551&Culture=en-GB
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II.1.6)
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Common Procurement Vocabulary (CPV)
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75241000 |
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II.1.7)
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Contract covered by the Government Procurement Agreement (GPA) |
II.1.8)
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Division into lots No |
II.1.9)
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Will variants be accepted
No |
II.2)
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Quantity or Scope of the Contract
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II.2.1)
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Total quantity or scopeThe Managed Service Provider shall provide a lone worker system for approximately 1 200 users (the number of users may increase and decrease during the term) which will monitor the safety of lone workers, via the Trust's existing and any future mobile phone system (not part of this specification) whilst providing the capacity to call for immediate assistance if difficulties are encountered and be available 24 hours per day, 365 days per year.
The system must be accessed via a web browser.
The service provision, system availability and associated training is expected to be completed within 2 months of the Contract being signed.
The Managed Service Provider shall provide a responder service to ensure a seamless lone worker service to ensure the health, safety and well-being of the lone workers by responding to alarms raised via the Lone Worker system. The responder service can be broken down into 3 elements:
— A 24 hour, 365 days a year call centre facility to acknowledge and respond to alarms raised by the Lone Worker system; and
— A manned (uniformed SIA accredited security service) response search for unaccounted lone workers;
— Where necessary, escalating the alarm to the local Police force.
Geographical Coverage
The Responder Service, including the manned (uniformed SIA accredited security service) response search, will cover all of the Trust's geographical area of work (currently County Durham, Darlington, Cleveland, Tyne and Wear) and be able to be flexible dependant on current and future service provision.
Accreditation
The Managed Service Provider must be accredited to ISO 9001 as a minimum.
Contract period 24 months with options for a further 3 x 12 month extensions. |
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II.2.2)
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OptionsInitial 24-month term with the options for a further 3 x 12 month periods. |
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Provisional timetable for recourse to these options24 |
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Number of possible renewals3 |
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In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts
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II.3)
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Duration of the contract or limit for completion60 |
Section III: Legal, Economic, Financial and Technical Information
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III.1)
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Conditions Relating to the Contract
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III.1.1)
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Deposits and guarantees required
Information will be detailed in the invitation to tender.
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III.1.2)
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Main Terms of financing and payment and/or reference to the relevant provisions
Information will be detailed in the invitation to tender.
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III.1.3)
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Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded
No special legal form is required, but each supplier will be required to become jointly and severally responsible for the contract before acceptance.
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III.1.4)
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Other particular conditions to which the performance of the contract is subject
Description of particular conditions: Information will be detailed in the invitation to tender.
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III.2)
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Conditions for Participation
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III.2.1)
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Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015 and as set out in the relevant contract documents and other documentation.
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III.2.2)
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Economic and financial capacity
Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015.
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III.2.3)
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Technical capacity
Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 50 of the Public Contracts Regulations 2015.
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III.2.4)
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Reserved contracts
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III.3)
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Conditions Specific to Service Contracts
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III.3.1)
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Is provision of the service reserved to a specific profession? Yes
As detailed in the invitation to tender and supportive documents. |
III.3.2)
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Will legal entities be required to state the names and professional qualifications of the personnel responsible for the execution of the service?
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Section IV: Procedure
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IV.1)
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Type of Procedure
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Justification for the choice of accelerated procedure
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IV.1.1)
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Have candidates already been selected? No |
IV.1.2)
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Limitations on the number of operators who will be invited to tender or to participate |
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Objective criteria for choosing the limited number of candidates
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IV.1.3)
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Reduction of the number of operators during the negotiation or dialogue
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IV.2)
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Award Criteria
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No
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No
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Yes
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Cost |
40 |
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System functionality and call centre requirements |
15 |
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Management information |
15 |
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System administration |
10 |
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Security |
10 |
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Training and implementation |
10 |
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IV.2.2)
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An electronic auction will be used No
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IV.3 Administrative Information
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IV.3.1)
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Reference number attributed to the notice by the contracting authority
SP1395 Managed lone worker system and responder service, including search facility
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IV.3.2)
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Previous publication(s) concerning the same contract
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Other previous publications
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IV.3.3)
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Conditions for obtaining specifications and additional documents 09-07-2017
12:00
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IV.3.4)
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Time-limit for receipt of tenders or requests to participate 14-07-2017
12:00 |
IV.3.5)
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Date of dispatch of invitations to tender or to participate to selected candidates
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IV.3.6)
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Language or languages in which tenders or requests to participate can be drawn up
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IV.3.7)
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Minimum time frame during which the tenderer must maintain the tender
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IV.3.8)
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Conditions for opening tenders
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Section VI: Other Information
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VI.1)
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Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published
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VI.2)
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Does the contract relate to a Project/Programme financed by Community Funds? No
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VI.3)
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Additional Information
To receive more information about this opportunity, including any amendments and/or clarifications and to request any clarifications and/or to respond to this opportunity you must register your interest by using the link within the description section of this advert.
The ITT must be returned in accordance with the instructions set out in the ITT by the time and date indicated. The contracting authority does not bind itself to accept the lowest or any offer and reserves the right to accept an offer in either whole or in part. The contracting authority is not responsible for any costs incurred by the bidder in relation to the participation in this process. All figures provided in this notice are approximate.
This contract opportunity has not been split into lots due to the type of service being provided.
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VI.4)
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Procedures for appeal
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VI.4.1)
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Body responsible for appeal procedures
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Body responsible for mediation procedures
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VI.4.2)
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Lodging of appeals
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VI.4.3)
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Service from which information about the lodging of appeals may be obtained
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VI.5)
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Dispatch date of this Notice 14-06-2017 |