Contract notice
Section I: Contracting
authority
I.1) Name and addresses
North Hertfordshire Homes trading as settle
Rowan House, Avenue One
Letchworth Garden City
SG6 2WW
UK
Contact person: Julie Sperritt
Telephone: +44 7860874430
E-mail: julie.sperritt@settlegroup.org.uk
NUTS: UKH2
Internet address(es)
Main address: www.settlegroup.org.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: Co-operative and Community Benefits Society
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Unified Communications
Reference number: 322069258
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
Replacement of current telephony and Contact Centre system with a Unified Communications solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
32429000
32500000
32520000
32522000
32523000
32524000
32570000
32550000
64210000
64227000
64200000
64215000
32332200
79512000
II.2.3) Place of performance
NUTS code:
UKH2
Main site or place of performance:
Bedfordshire and Hertfordshire.
II.2.4) Description of the procurement
Replacing current telephony with a new contact centre and Unified Communications system to benefit approx 300 users. Users encompass:
1) BAU Users: Majority of users. Desk workers that require telephone / soft phone, direct dial extension, Instant Messaging, Mobile App integration, voicemail, call overflow / divert / fwd / transfer, hot desk functionality. Some users also require hunt groups, conference calls, direct dial external number, remote working, integration with HMS/CRM;
2) Contact Centre Users: Contact Centre colleagues, some DLO colleagues. Require BAU plus ACD, IVR, intelligent queueing, email management, tracking across medias, call listening, call recording, wallboard, performance data, multi channel, Email and SMS sending and integration to HMS/CRM;
3) Schemes: 2 types of scheme user:
3a) requiring basic phone only with external direct dial. Currently BT line sufficient;
3b) require external Direct Dial, hunt group (unmanned offices / change location of working).
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
23/07/2018
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
23/07/2018
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The Contracting Authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Letchworth-Garden-City:-Telecommunications-services./SB2S4T27V2
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/SB2S4T27V2
GO Reference: GO-201868-PRO-12580428
VI.4) Procedures for review
VI.4.1) Review body
North Hertfordshire Homes trading as settle
Rowan House, Avenue One
Letchworth Garden City
SG6 2WW
UK
Telephone: +44 7860874430
E-mail: julie.sperritt@settlegroup.org.uk
Internet address(es)
URL: www.settlegroup.org.uk
VI.5) Date of dispatch of this notice
08/06/2018