Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Trafford Housing Trust Ltd
Sale Point, 126 — 150 Washway Road
Sale, Manchester
M33 6AG
UK
Telephone: +44 3007777777
E-mail: tenders@traffordhousingtrust.co.uk
NUTS: UKD3
Internet address(es)
Main address: http://www.traffordhousingtrust.co.uk/
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA40630
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
www.traffordhousingtrust.co.uk/procurement
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
www.traffordhousingtrust.co.uk/procurement
I.4) Type of the contracting authority
Regional or local agency/office
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contract for Unified Customer Contact System
II.1.2) Main CPV code
72222300
II.1.3) Type of contract
Services
II.1.4) Short description
Supply, installation and support of a modern contact centre system to support its customer facing activities.
II.1.5) Estimated total value
Value excluding VAT:
140 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72222300
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
Supply, installation and support of a modern contact centre system to support its customer facing activities.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 60
Cost criterion: Price
/ Weighting: 40
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
27/06/2018
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
27/06/2018
Local time: 13:00
Place:
Trafford Housing Trust, Sale Point, M33 6AG.
Information about authorised persons and opening procedure:
Tenders will be opened in accordance with THT Financial regulations.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
All procurement documents published to www.traffordhousingtrust.co.uk/procurement under the "Unified Customer Contact System" heading.
Note: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=212280
(MT Ref:212280).
VI.4) Procedures for review
VI.4.1) Review body
Trafford Housing Trust Ltd
Sale Point, 126 — 150 Washway Road
Sale, Manchester
M33 6AG
UK
Telephone: +44 3007777777
Internet address(es)
URL: http://www.traffordhousingtrust.co.uk/
VI.5) Date of dispatch of this notice
13/06/2018