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Contract Notice

Customer Relationship Management (CRM) Solution

  • First published: 16 June 2018
  • Last modified: 16 June 2018

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
One Housing Group
Authority ID:
AA23084
Publication date:
16 June 2018
Deadline date:
25 July 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Provision of CRM software licenses and system integration services for an initial period of three (3) years, extendable to five (5) years.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

One Housing Group

NA

100 Chalk Farm Road

London

NW1 8EH

UK

Contact person: David Golledge

Telephone: +44 2088215413

E-mail: dgolledge@onehousing.co.uk

NUTS: UK

Internet address(es)

Main address: http://www.onehousing.co.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/67142

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24535&B=ONEHOUSING


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24535&B=ONEHOUSING


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Customer Relationship Management (CRM) Solution

Reference number: 1012

II.1.2) Main CPV code

48000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Provision of CRM software licenses and system integration services.

II.1.5) Estimated total value

Value excluding VAT: 5 000 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48100000

48400000

48430000

48480000

48500000

48510000

48514000

48517000

48600000

48610000

48611000

48612000

48613000

48614000

48700000

48780000

48781000

48782000

48783000

48790000

48800000

48810000

48811000

48900000

48920000

72000000

72200000

72220000

72224000

72225000

72226000

II.2.3) Place of performance

NUTS code:

UK


Main site or place of performance:

London.

II.2.4) Description of the procurement

Provision of CRM software licenses and system integration services for an initial period of three (3) years, extendable to five (5) years.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 5 000 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

Objective criteria for choosing the limited number of candidates:

Evaluation criteria applicable to Selection Questionnaire.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per Selection Questionnaire.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

III.2.2) Contract performance conditions

As per Statement of Service Requirements.

III.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5) Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 25/07/2018

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 17/08/2018

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

One Housing Group

100 Chalk Farm Road

London

NW1 8EH

UK

E-mail: dgolledge@onehousing.co.uk

VI.5) Date of dispatch of this notice

13/06/2018

Coding

Commodity categories

ID Title Parent category
48400000 Business transaction and personal business software package Software package and information systems
48500000 Communication and multimedia software package Software package and information systems
48510000 Communication software package Communication and multimedia software package
48783000 Content management software package System, storage and content management software package
48614000 Data-acquisition system Database systems
48600000 Database and operating software package Software package and information systems
48611000 Database software package Database systems
48610000 Database systems Database and operating software package
48612000 Database-management system Database systems
48613000 Electronic data management (EDM) Database systems
48811000 E-mail system Information systems
48100000 Industry specific software package Software package and information systems
48810000 Information systems Information systems and servers
48800000 Information systems and servers Software package and information systems
48430000 Inventory management software package Business transaction and personal business software package
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48517000 IT software package Communication software package
48900000 Miscellaneous software package and computer systems Software package and information systems
48920000 Office automation software package Miscellaneous software package and computer systems
72224000 Project management consultancy services Systems and technical consultancy services
48514000 Remote access software package Communication software package
48480000 Sales, marketing and business intelligence software package Business transaction and personal business software package
48000000 Software package and information systems Computer and Related Services
48700000 Software package utilities Software package and information systems
72200000 Software programming and consultancy services IT services: consulting, software development, Internet and support
48782000 Storage management software package System, storage and content management software package
48781000 System management software package System, storage and content management software package
72225000 System quality assurance assessment and review services Systems and technical consultancy services
72226000 System software acceptance testing consultancy services Systems and technical consultancy services
48780000 System, storage and content management software package Software package utilities
72220000 Systems and technical consultancy services Software programming and consultancy services
48790000 Version checker software package Software package utilities

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
dgolledge@onehousing.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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