Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Northern Ireland Housing Executive
2 Adelaide Street
Belfast
BT2 8BP
UK
Contact person: Kathryn McGonagle
E-mail: Kathryn.McGonagle@nihe.gov.uk
NUTS: UK
Internet address(es)
Main address: https://etendersni.gov.uk/epps
Address of the buyer profile: https://etendersni.gov.uk/epps
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
T1427 — Provision of Unified Communication and Contact Centre Solution for the Northern Ireland Housing Executive
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
The Housing executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The contractor must provide the Housing executive with a managed service for the Telephony and Customer Contact Centre solution the Housing Executive leverages this platform on a 24x7x365 basis to underpin services to the public.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
7 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
64210000
32500000
32540000
72000000
II.2.3) Place of performance
NUTS code:
UKN
II.2.4) Description of the procurement
The Housing executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The contractor must provide The Housing executive with a managed service for the Telephony and Customer Contact Centre solution the Housing Executive leverages this platform on a 24x7x365 basis to underpin services to the public.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40
Cost criterion: Cost
/ Weighting: 60
II.2.11) Information about options
Options:
Yes
Description of options:
The initial 60 month contract may be extended for any period or periods up to an additional 60 months. The total contract value in this notice relates to the maximum potential contract period of 10 years and includes the potential additional requirements detailed in the tender documentation.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The total contract value in this notice relates to the maximum potential contract period of 10 years and includes the potential additional requirements detailed in the tender documentation.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 064-142639
Section V: Award of contract
Contract No: 1
Title: Contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/06/2018
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
British Telecommunications PLC
Newgate Street
London
EC1A 7AJ
UK
Telephone: +44 2890212421
E-mail: tanusha.dhiman@bt.com
NUTS: UK
Internet address(es)
URL: https://etendersni.gov.uk/epps
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 7 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Northern Ireland
Chichester Street
Belfast
BT1 3JF
UK
VI.5) Date of dispatch of this notice
19/06/2018