Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Oxfordshire County Council
3rd Floor, County Hall
Oxford
OX1 1ND
UK
Contact person: Mr Alastair Jewson
Telephone: +44 7799470760
E-mail: alastair.jewson@oxfordshire.gov.uk
NUTS: UKJ14
Internet address(es)
Main address: http://www.oxfordshire.gov.uk
Address of the buyer profile: http://www.oxfordshire.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Oxfordshire Interpretation Services (CPU1899)
Reference number: DN377408
II.1.2) Main CPV code
79540000
II.1.3) Type of contract
Services
II.1.4) Short description
Interpretation services to support people with language barriers, to access services and maximise their outcomes.
All interpretation services are available 24 hours a day, 7 days a week and 365 days a year and are requested/accessed by a professional on behalf of the service user.
This service does not include deaf/deafblind interpreting which will be tendered separately.
The services covered by this procurement have been sub-divided into 2 lots:
— lot 1: face to face language interpreting,
— lot 2: telephone interpreting.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
425 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Face to Face Language Interpreting
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKJ1
Main site or place of performance:
Oxfordshire
II.2.4) Description of the procurement
1) Purpose:
1.1) Aims:
1.1.1) To facilitate access to social care services for people who do not have English as a first language;
1.1.2) To facilitate communication between council staff and service users;
1.1.3) To provide a cost effective and efficient service.
1.2) Expected Outcome:
1.2.1) Service users and council staff can communicate in accordance with their needs through using face to face methods (which includes the use of video communication);
2) Scope:
2.1) The provision of cost effective interpreting support, in all languages, to council staff working with people who do not have English as a first language in Oxfordshire, or outside Oxfordshire but still under the responsibility of the council. The service will not be accessed directly by service users.
2.2) This service mainly supports vulnerable children, young people and adults who are involved in statutory meetings of a sensitive nature e.g. child protection conferences, age assessments, learning disability reviews;
2.3) Using Video Communication — Video communication must be secure and compatible with council staff systems.
All other details as stated in the procurement documents.
II.2.5) Award criteria
Quality criterion: 1a. Qualification and skill
/ Weighting: 6
Quality criterion: 1b. Performance
/ Weighting: 5
Quality criterion: 1c. Preparation & support
/ Weighting: 5
Quality criterion: 2. Recruitment & training
/ Weighting: 6
Quality criterion: 3a. Availability times
/ Weighting: 4
Quality criterion: 3b. Contingency
/ Weighting: 4
Quality criterion: 3c. Cancellations
/ Weighting: 4
Quality criterion: 4. Contract Implementation
/ Weighting: 9
Quality criterion: 5. Software & experience
/ Weighting: 8
Quality criterion: 6. Quality and Governance
/ Weighting: 6
Quality criterion: 7. Risk Management
/ Weighting: 6
Price
/ Weighting:
37
II.2.11) Information about options
Options:
Yes
Description of options:
The Contract may be extended for any period up to 30.7.2024.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Telephone Interpreting
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKJ1
Main site or place of performance:
Oxfordshire
II.2.4) Description of the procurement
1) Purpose:
1.1) Aims:
1.1.1) To facilitate access to social care services for people who do not have English as a first language;
1.1.2) To facilitate communication between council staff and service users;
1.1.3) To provide a cost effective and efficient service.
1.2) Expected Outcome:
1.2.1) Service users and council staff can communicate in accordance with their needs using telephony.
2) Scope:
2.1) The provision of cost effective telephone interpreting in all languages to council staff working with people who do not have English as a first language in Oxfordshire, or outside Oxfordshire but still under the responsibility of the council. The service will not be accessed directly by service users;
2.2) This service mainly supports vulnerable children, young people and adults who are involved in statutory meetings of a sensitive nature e.g. child protection conferences, age assessments, learning disability reviews.
All other details as stated in the procurement documents.
II.2.5) Award criteria
Quality criterion: 1a) Service model
/ Weighting: 8
Quality criterion: 1b) Range of languages
/ Weighting: 8
Quality criterion: 1c) Contingency
/ Weighting: 4
Quality criterion: 2a) Qualification and skill
/ Weighting: 7
Quality criterion: 2b) Performance
/ Weighting: 6
Quality criterion: 2c) Preparation and support
/ Weighting: 3
Quality criterion: 3) Contract implementation
/ Weighting: 14
Quality criterion: 4) Quality and governance
/ Weighting: 12
Quality criterion: 5) Risk management
/ Weighting: 8
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
The contract may be extended for any period up to 30.7.2024.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 227-519570
Section V: Award of contract
Lot No: 1
Contract No: CPU1899
Title: Oxfordshire Interpretation Services (CPU1899)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/05/2019
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
DA Languages Ltd
06207784
Statham House, Talbot Road, Stretford
Manchester
M32 0FP
UK
NUTS: UKD3
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
53 000.00
GBP
/ Highest offer:
250 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: CPU1899
Title: Telephone Interpretation
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/05/2019
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Language Line Ltd
04823110
40 Bank Street
London
E14 5NR
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
16 000.00
GBP
/ Highest offer:
80 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Oxfordshire County Council
3rd Floor, County Hall
Oxford
OX1 1ND
UK
Telephone: +44 7799470760
E-mail: alastair.jewson@oxfordshire.gov.uk
VI.5) Date of dispatch of this notice
31/05/2019