Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Hertsmere Borough Council
Elstree Way
Borehamwood
WD6 1WA
UK
E-mail: andrew.harper@hertsmere.gov.uk
NUTS: UKH23
Internet address(es)
Main address: www.hertsmere.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
HBC — Customer Relationship Management Software Contract
Reference number: HC189
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Services
II.1.4) Short description
Hertsmere Borough Council is seeking to replace it's current customer relationship management system and seeks an experienced contractor to supply, install and integrate the system.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
300 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH23
Main site or place of performance:
II.2.4) Description of the procurement
Supply, installation, integration and maintenance of a CRM system.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 65
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 234-535266
Section V: Award of contract
Contract No: HC192
Title: Customer Relationship Management Software Contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
24/06/2019
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from EU Member States: 6
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Netcall Telecom Ltd
02831215
Maylands Avenue
Hemel Hempstead
HP2 4NW
UK
NUTS: UKH23
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 350 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Hertsmere Borough Council
Borehamwood
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Hertsmere Borough Council
Elstree Way
Borehamwood
WD6 1WA
UK
E-mail: andrew.harper@hertsmere.gov.uk
Internet address(es)
URL: www.hertsmere.gov.uk
VI.5) Date of dispatch of this notice
24/06/2019