Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Post Office Ltd
2154540
20 Finsbury Street
London
EC2Y 9AQ
UK
Contact person: Angus McDonald
E-mail: angus.mcdonald@postoffice.co.uk
NUTS: UK
Internet address(es)
Main address: https://www.postoffice.co.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://postoffice.wax-live.com/S2C/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Postal services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Capability Framework Agreement
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Post Office Ltd (POL) is running this procurement process to establish a panel of digital specialists to support, as may be required, the digital teams in delivering the highest standard of service and digital support to the business.
II.1.5) Estimated total value
Value excluding VAT:
75 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for maximum 4 lots
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
POL is not inviting submissions for lot 5. Lot 5 will be awarded to suppliers who have tendered for and achieved a sufficiently high enough score across lots 1 to 4. Details of the process are set out in the procurement documents.
II.2) Description
Lot No: 1
II.2.1) Title
Experience Design (Insight, Research, UX, UI, Design)
II.2.2) Additional CPV code(s)
72210000
73200000
79300000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Experience design (Insight, Research, UX, UI, Design).
Understanding customer needs, generating actionable insight and using design thinking methods to create new solutions that are on par with or exceed best practice. This includes brochure ware design as well as sales funnels and formative and summative research.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
13 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POLs sole discretion.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 10
Objective criteria for choosing the limited number of candidates:
As set out in the procurement documents.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Product Management and Ownership
II.2.2) Additional CPV code(s)
73200000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Product management and ownership — generating and gathering requirements for product changes or new product features and campaigns. Running Scrum development teams including planning, creating and grooming backlogs.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
13 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 10
Objective criteria for choosing the limited number of candidates:
As set out in the procurement documents.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Development, Test and Delivery
II.2.2) Additional CPV code(s)
72000000
72200000
72422000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Development, test and delivery — development expertise to deliver new solutions, applications, integrations, web pages and features. Providing full stack application management through the product lifecycle, including app and infrastructure support.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
13 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 10
Objective criteria for choosing the limited number of candidates:
As set out in the procurement documents.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Measurement and Optimisation
II.2.2) Additional CPV code(s)
73000000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Measurement and optimisation — continuous improvement of customer journeys, understanding customer behaviour, conversion rate optimisation, search engine optimisation and implementation of analytics tagging across systems and platforms to understand and meet data goals.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
13 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 10
Objective criteria for choosing the limited number of candidates:
As set out in the procurement documents.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Cover-all Digital Capability Services
II.2.2) Additional CPV code(s)
72000000
72200000
72210000
72422000
73200000
79300000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Lot 5 is an amalgamation of lots 1 through to 4 and the services to be delivered under lot 5 are those described under each of lots 1 to 4. Further details are set out in the additional information.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
25 000 000.00
EUR
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: Yes
Description of renewals:
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 1
Objective criteria for choosing the limited number of candidates:
Please note, the number of envisaged candidates is 0, the form does not allow us to put this as an entry. Not applicable. All decisions relating to lot 5 will be made at contract award stage. Please see the procurement documents for further information.
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with several operators.
Envisaged maximum number of participants to the framework agreement: 25
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
01/07/2020
Local time: 13:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
20/07/2020
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
Each lot will be treated as a separate contract award procedure. Lot 5 of this procurement process is a combined lot of the services to be supplied under each of lots 1 to 4. POL is not inviting either SQ responses or tenders for lot 5. At contract award stage POL will undertake a process whereby it will identify those suppliers who have tendered for all four lots and determine a cross-lot score which it will use to rank suppliers. The five highest cross-lot ranking supplies will be invited to join the framework on lot 5. This will be instead of appointment of the other lots. POL reserves the right to reduce the scope of lot 5 so that it covers 3 of the four lots, if this is appropriate. Details of the process and the rationale for it is set out in the procurement documents.
Requests to participate will be accepted from groupings of economic operators (consortia). In the event of a successful consortium bid, the contracting authority may specify that the consortium member takes a particular legal form and/or require that a single consortium member takes primary liability or that each member undertakes joint and several liability irrespective of the legal form adopted. Where a subsidiary company is used, the ultimate parent company may be required to provide a guarantee in respect of the performance of the contract by the subsidiary before acceptance.
The authority reserves the right not to award any or part of this contract, postpone or terminate the procurement process (or part of it).
The authority is not liable for any costs (including third party costs, fees or expenses) incurred by those expressing an interest in or bidding for this contract opportunity and no implied contract is created.
Tenders and all supporting documentation for the contracts must be priced in sterling and written in English. Any agreements entered into will be governed by English law and subject to the exclusive jurisdiction of the English courts.
VI.4) Procedures for review
VI.4.1) Review body
Post Office Ltd
20 Finsbury Street
London
EC2Y 9AQ
UK
VI.5) Date of dispatch of this notice
28/05/2020