Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Secretary of State for the Home Department
2 Marsham Street
London
SW1P 4DF
UK
Contact person: SVS Procurement Team
E-mail: HMPOSVSProc@homeoffice.gov.uk
NUTS: UK
Internet address(es)
Main address: www.gov.uk/home-office
Address of the buyer profile: https://gpsesourcing.cabinetoffice.gov.uk/sso/jsp/login.jsp
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
HMPO Scanning, Validation and Storage
Reference number: C10931
II.1.2) Main CPV code
75100000
II.1.3) Type of contract
Services
II.1.4) Short description
Contract for the provision of back-office services for Her Majesty’s Passport Office (HMPO) to support the processing of passport applications. Required services include secure handling and digitisation of documentation, cashiering and payment processing, checking and validation of documentation, physical storage and retrieval of documentation and the return of documentation to the applicant. This service will support the transformation strategy of HMPO to become a modern digital business, reducing and removing reliance on the current paper workflow while maintaining the business continuity of existing services. Services must be delivered from two secure document handling units located at supplier’s facilities. Further information is available via the Crown Commercial Service's eSourcing Suite.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
64 557 931.27
GBP
II.2) Description
II.2.2) Additional CPV code(s)
75000000
72310000
79999100
79996100
75112000
72317000
72300000
79999200
79000000
79500000
75130000
79999000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Established in 2006, Her Majesty’s Passport Office provides passport services for British nationals residing in the UK and to those residing overseas with over 6 million passports issued each year.
The current contract for handling and preparing new applications for examination by HMPO staff is due to expire. HMPO seeks a commercial partner to provide new replacement service to both maintain business continuity while transforming existing arrangements to introduce a modern, digital service. This will be delivered within two secure document handling units (DHU) located at supplier’s facilities. It will reduce the flow of hardcopy documentation across the business, eliminate geographical restraints, maximise efficiency and quality and improve document fraud detection.
Services will include scalable provision to meet varying levels of demand in both the short and long term to required deadlines; digitisation and association of any paper input submitted as part of an application; handling, sortation, security screening, opening and tracking of incoming mail; processing of application payments; verification of the physical integrity and validity of paper applications and supporting documents; scanning of paper applications and supporting documents to a quality that enables accurate transfer of applicant data and examination by HMPO staff; engaging with applicants and HMPO staff to ensure required information is received; secure storage of data and transfer of data to HMPO systems in conformance to industry information security management standards; responsibility for documents lost or damaged within the DHU; Documents to be stored and prepared for return to Applicants, forwarded to other Government Departments or Third Parties as required.
II.2.5) Award criteria
Quality criterion: Supplier solution
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 099-239830
Section V: Award of contract
Contract No: C10931
Title: HMPO Scanning, Validation and Storage
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
13/05/2020
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Sopra Steria Ltd
04077975
Three Cherry Trees Lane, Hertfordshire
Hemel Hempstead
HP2 7AH
UK
NUTS: UK
Internet address(es)
URL: www.soprasteria.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 64 557 931.27
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Proportion: 52 %
Short description of the part of the contract to be subcontracted:
The Key Sub-contractor is Iron Mountain (UK) PLC;
Address: Ground Floor, 4 More London Riverside, London, United Kingdom, SE1 2AU;
And will be providing 52 % of the services and covering all parts of the service.
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
05/06/2020