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Modification

Provision of Shared Managed Services (SMS)

  • First published: 10 June 2020
  • Last modified: 10 June 2020
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Hertfordshire County Council
Authority ID:
AA71709
Publication date:
10 June 2020
Deadline date:
-
Notice type:
Modification
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Provision of shared managed services.

Full notice text

Modification notice

Modification of a contract/concession during its term

Section I: Contracting entity

I.1) Name and addresses

Hertfordshire County Council

Pegs Lane

Hertford

SG138DE

UK

Contact person: Nicole McCaffrey

Telephone: +44 1992588106

E-mail: nicole.mccaffrey@hertfordshire.gov.uk

NUTS: UKH23

Internet address(es)

Main address: www.hertfordshire.gov.uk

Address of the buyer profile: www.supplyhertfordshire.uk

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Shared Managed Services (SMS)

Reference number: HCC0902784

II.1.2) Main CPV code

79400000

 

II.1.3) Type of contract

Services

II.2) Description

II.2.2) Additional CPV code(s)

75100000

66170000

90900000

72611000

72700000

71317210

79710000

64100000

79993000

79952000

79342300

79512000

80500000

55500000

77314000

48800000

72514300

98341120

55410000

72514100

79212500

72500000

72600000

79992000

50300000

72000000

79994000

79993100

48000000

55512000

66140000

98311100

98351000

72510000

79900000

79420000

79631000

72212445

72212490

72222300

72260000

72300000

72590000

48420000

72224000

71541000

55520000

90910000

90911200

71317200

64121200

90500000

98341100

79211000

79211110

72253000

64214200

79940000

50700000

80420000

50710000

90911000

72200000

79411000

50000000

79700000

85147000

72100000

72250000

79800000

72514000

II.2.3) Place of performance

NUTS code:

UKH23


Main site or place of performance:

Hertfordshire.

II.2.4) Description of the procurement

Provision of shared managed services.

II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start: 01/04/2011

End: 31/03/2021

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2010/S 238-363021

Section V: Award of contract/concession

Contract No: HCC0902784

Title: Provision of Shared Managed Services (SMS)

V.2 Award of contract/concession

V.2.1) Date of conclusion of the contract/concession

24/11/2010

V.2.2) Information about tenders

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor/concessionaire

SERCO Ltd

SERCO House, 16 Bartley Wood Business Park

Hook

RG27 9UY

UK

Telephone: +44 1256745900

E-mail: generalenquiries@serco.com

Fax: +44 1256744111

NUTS: UKJ37

Internet address(es)

URL: www.serco.com

The contractor/concessionaire is an SME: No

V.2.4) Information on value of the contract/lot/concession (excluding VAT)

Total value of the contract/lot: /concession: 250 000 000.00  GBP

Section VI: Complementary information

VI.3) Additional information

An addendum to the contract notice was published — Ref 2009/S 230-329355

Additional information to section VII.2.2 for the Council's reasons for this modification:

The need for a contract modification has been brought about by the circumstances of Covid-19, and in particular the unstabilising effect that the pandemic has had on the planned large-scale change programme of Council services. A significant number of key staff resources have been redeployed and services have had to re-prioritise and re-organise to accommodate additional demand in response to the impact of the virus. As a result, the scheduled tendering and insourcing activity for these requirements has been delayed while the current circumstances are present. Retaining the current service during this uncertain period will safeguard critical support services, provide stability and maintain current expertise. The programme will need to re-schedule many of its procurements, particularly with uncertain and disrupted markets. The scale of the impact of Covid-19 and the uncertain duration could not have been foreseen by the Council.

VI.4) Procedures for review

VI.4.1) Review body

The High Court

Royal Court of Justice, The Strand

London

WC2A 2LL

UK

VI.4.2) Body responsible for mediation procedures

The High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

UK

VI.4.4) Service from which information about the review procedure may be obtained

Chief Legal Officer

Hertfordshire County Council, Pegs Lane

Hertford

SG13 8DE

UK

VI.5) Date of dispatch of this notice

05/06/2020

Section VII: Modifications to the contract/concession

VII.1) Description of the procurement after the modifications

VII.1.1) Main CPV code

79400000

 

VII.1.2) Additional CPV code(s)

66170000

75100000

90900000

72611000

72700000

71317210

79710000

64100000

79993000

79952000

79342300

79512000

80500000

55500000

77314000

48800000

72514300

98341120

55410000

72514100

72514000

79212500

72500000

79992000

50300000

72000000

79994000

79993100

48000000

55512000

66140000

98311100

98351000

72510000

79900000

79420000

79631000

72212445

72212490

72222300

72260000

72300000

72590000

48420000

72224000

71541000

55520000

90910000

90911200

71317200

64121200

90500000

98341100

79211000

79211110

72253000

64214200

79940000

50700000

80420000

50710000

90911000

72200000

79411000

50000000

85147000

72100000

72250000

79800000

72600000

79700000

VII.1.3) Place of performance

NUTS code:

UKH23


Main site or place of performance:

Hertfordshire

VII.1.4) Description of the procurement

Provision of shared managed services.

VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start: 01/04/2021

End: 31/03/2023

VII.1.6) Information on value of the contract/lot/concession (excluding VAT)

Total value of the procurement: 50 000 000.00 GBP

The contract/concession has been awarded to a group of economic operators: No

VII.1.7) Name and address of the contractor/concessionaire

SERCO Ltd

Serco House, 16 Bartley Wood Business Park

Hook

RG27 9UY

UK

Telephone: +44 1256745900

E-mail: generalenquiries@serco.com

Fax: +44 1256744111

NUTS: UKJ37

Internet address(es)

URL: www.serco.com

The contractor/concessionaire is an SME: No

VII.2) Information about modifications

VII.2.1) Description of the modifications

The ‘core requirements’ identified in the contract notice and contract award notice remain within the contract. Although it is anticipated that some elements of the services may be removed from the contract on 1 April 2021, the modification for the extension period does not alter the overall nature of the contract. Nor is it substantial. Break points will be available to the Council throughout the second year to withdraw further services from the contract, and will enable the Council to assess when they are able to re-commence re-procurements or in-source services.

VII.2.2) Reasons for modification

Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee

Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances:

This modification is made under the provision set out in Art. 72(1)(c) of Directive 2014/24/EU. Art. 72(1)(e) of the same Directive (non-substantial changes) also applies. The modification is also consistent with the UK Cabinet Office’s Procurement Policy Note 01/20: Responding to Covid-19. Please refer to section VI.3 (Additional Information) for the Council's reasons for this modification.

VII.2.3) Increase in price

Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU, average inflation in the Member State concerned)

Value excluding VAT: 250 000 000.00 Currency: GBP

Total contract value after the modifications

Value excluding VAT: 300 000 000.00 Currency: GBP

Coding

Commodity categories

ID Title Parent category
98341100 Accommodation management services Accommodation services
90911000 Accommodation, building and window cleaning services Cleaning services
79212500 Accounting review services Auditing services
79211000 Accounting services Accounting and auditing services
75100000 Administration services Administration, defence and social security services
55410000 Bar management services Beverage-serving services
79993000 Building and facilities management services Miscellaneous business-related services
90911200 Building-cleaning services Accommodation, building and window cleaning services
79400000 Business and management consultancy and related services Business services: law, marketing, consulting, recruitment, printing and security
79512000 Call centre Telephone-answering services
55500000 Canteen and catering services Hotel, restaurant and retail trade services
55512000 Canteen management services Canteen services
98351000 Car park management services Civic-amenity services
55520000 Catering services Canteen and catering services
90900000 Cleaning and sanitation services Sewage, refuse, cleaning and environmental services
90910000 Cleaning services Cleaning and sanitation services
79940000 Collection agency services Miscellaneous business and business-related services
85147000 Company health services Miscellaneous health services
72514000 Computer facilities management services Computer-related management services
72700000 Computer network services IT services: consulting, software development, Internet and support
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72510000 Computer-related management services Computer-related services
72590000 Computer-related professional services Computer-related services
72500000 Computer-related services IT services: consulting, software development, Internet and support
71541000 Construction project management services Construction management services
79994000 Contract administration services Miscellaneous business-related services
72212445 Customer Relation Management software development services Programming services of application software
79342300 Customer services Marketing services
72300000 Data services IT services: consulting, software development, Internet and support
80420000 E-learning services Adult and other education services
79952000 Event services Exhibition, fair and congress organisation services
79993100 Facilities management services Building and facilities management services
72514300 Facilities management services for computer systems maintenance Computer facilities management services
72514100 Facilities management services involving computer operation Computer facilities management services
48420000 Facilities management software package and software package suite Business transaction and personal business software package
66170000 Financial consultancy, financial transaction processing and clearing-house services Banking and investment services
79411000 General management consultancy services Business and management consultancy services
77314000 Grounds maintenance services Planting and maintenance services of green areas
72100000 Hardware consultancy services IT services: consulting, software development, Internet and support
71317210 Health and safety consultancy services Hazard protection and control consultancy services
71317200 Health and safety services Hazard protection and control consultancy services
72253000 Helpdesk and support services System and support services
48800000 Information systems and servers Software package and information systems
72222300 Information technology services Information systems or technology strategic review and planning services
79700000 Investigation and security services Business services: law, marketing, consulting, recruitment, printing and security
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
98311100 Laundry-management services Laundry-collection services
79420000 Management-related services Business and management consultancy and related services
79900000 Miscellaneous business and business-related services Business services: law, marketing, consulting, recruitment, printing and security
64121200 Parcel delivery services Multi-modal courier services
79211110 Payroll management services Accounting services
79631000 Personnel and payroll services Personnel services except placement and supply services
98341120 Portering services Accommodation services
66140000 Portfolio management services Banking and investment services
64100000 Post and courier services Postal and telecommunications services
79800000 Printing and related services Business services: law, marketing, consulting, recruitment, printing and security
72212490 Procurement software development services Programming services of application software
72224000 Project management consultancy services Systems and technical consultancy services
79992000 Reception services Miscellaneous business-related services
90500000 Refuse and waste related services Sewage, refuse, cleaning and environmental services
50000000 Repair and maintenance services Other Services
50700000 Repair and maintenance services of building installations Repair and maintenance services
50710000 Repair and maintenance services of electrical and mechanical building installations Repair and maintenance services of building installations
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment Repair and maintenance services
79710000 Security services Investigation and security services
48000000 Software package and information systems Computer and Related Services
72200000 Software programming and consultancy services IT services: consulting, software development, Internet and support
72260000 Software-related services Software programming and consultancy services
72250000 System and support services Software programming and consultancy services
72611000 Technical computer support services Computer support services
64214200 Telephone switchboard services Dedicated-business telephone network services
80500000 Training services Education and training services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
nicole.mccaffrey@hertfordshire.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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