Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Department for Work and Pensions
Quarry House, Quarry Hill
Leeds
LS2 &UA
UK
Telephone: +44 1132327010
E-mail: QUENTIN.CHU2@DWP.GOV.UK
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/department-for-work-pensions
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Social protection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Provision of Resource Augmentation Services for UC Administration
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Telephony helpline service.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
34 548 126.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The provision of telephony helpline services to provide customers with information about universal credit particularly focusing on payments, earning, how to claim, health and complex needs and appointments.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Not applicable as award under Regulation 32 (2)(c).
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct Award under Regulation 32(2)(c) of the Public Contracts Regulations 2015 pursuant to Procurement Policy Note 02/20.
The additional telephony service was required to supplement existing in-house/outsourced telephony services as a matter of extreme urgency due to the Covid-19 crisis. The crisis was an unforeseen circumstance with risk to public health such that it was strictly necessary for the Department to utilise Regulation 32(2)(c) to award the contract. The time limits for the usual procedures of the Public Contracts Regulations 2015 could not have been complied with.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/04/2020
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Capita Business Services Ltd
30 Berners Street
London
W1T 3LR
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 34 548 126.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Suppliers Instructions:
How to Express Interest in this Tender:
1) Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk and click the link to register
— accept the terms and conditions and click 'continue';
— enter your correct business and user details;
— note your chosen username and click 'Save'. You will receive an email with your password (keep this secure).
2) Express an interest in the tender
— login to the portal with the username/password;
— click the 'PQQs/ITTs Open To All Suppliers' link. (These are pre-qualification questionnaires or invitations to tender open to any registered supplier);
— click on the relevant exercise to access the content;
— click the 'Express Interest' button at the top of the page;
— this will move the PQQ/ITT into your 'My PQQs/My ITTs' page. (A secure area reserved for your projects only);
— you can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box.
3) Responding to the tender
— click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining);
— you can now use the 'Messages' function to communicate with the buyer and seek any clarification;
— note the deadline for completion. Follow the onscreen instructions to complete the PQQ/ ITT;
— there may be a mixture of online and offline actions to complete (detailed online help available). To submit your reply use the 'Submit Response' button (top of the page).
For further assistance please consult the online help, or the eTendering help desk.
DWP expressly reserves the rights:
(i) to use a reverse auction;
(ii) to cancel this procurement at any stage;
(iii) to not award any contract as a result of the procurement process commenced by publication of this notice;
(iv) and in no circumstances will DWP be liable for any costs incurred by potential suppliers.
VI.4) Procedures for review
VI.4.1) Review body
Department for Work and Pensions
Corporate Services, Level 1, Quarry House
Leeds
LS2 7UA
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
DWP commercial complaints process: https://www.gov.uk/government/organisations/department-for-work-pensions/about/procurement#commercial-complaints-process
VI.5) Date of dispatch of this notice
18/06/2020