Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Paragon Asra Housing Ltd
Third Floor, Pentagon House, 52-54 Southwark Street
London
SE1 1UN
UK
Contact person: Jonathan Frowd
E-mail: jonathan.frowd@pahousing.co.uk
NUTS: UK
Internet address(es)
Main address: www.pahousing.co.uk
Address of the buyer profile: https://in-tendhost.co.uk/pahousing/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/pahousing/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/pahousing/aspx/Home
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Customer Satisfaction Survey Platform
Reference number: PAPP-0136
II.1.2) Main CPV code
79342311
II.1.3) Type of contract
Services
II.1.4) Short description
The delivery of a customer satisfaction survey platform for obtaining feedback from customers, residents, specific focus groups, staff and specific project end or process end feedback.
II.1.5) Estimated total value
Value excluding VAT:
500 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79342310
II.2.3) Place of performance
NUTS code:
UKI
UKG
UKJ
UKF
Main site or place of performance:
PA Housing own and manage properties in London, the South East and the Midlands.
II.2.4) Description of the procurement
The services required by this contract, can include but are not restricted to:
• deliver a cloud-based platform to obtain feedback from customers, residents, specific focus groups, staff and project end or process end feedback;
• the ability to host telephone calls; provide text surveys; email surveys and website based surveys;
• maximise the use of the My PA app for surveys and user tracking;
• be forward thinking in utilising technology to deliver greater efficiencies in response rates, cost and deliver a blended approach to obtaining internal and external feedback;
• the provision of a survey and feedback platform that enables PA Housing to have visibility of each survey with live real time updates and extract reports in multiple formats, as required;
• the Supplier will need to be able to facilitate a Star Survey on a quarterly or annual basis, as required by PA Housing. This is an industry standard benchmarking survey that is a key requirement of PA Housing. The Star Survey will be based upon the Housemark definition and must be used by the supplier.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical
/ Weighting: 60
Price
/ Weighting:
40
II.2.6) Estimated value
Value excluding VAT:
500 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/12/2020
End:
30/11/2025
This contract is subject to renewal: Yes
Description of renewals:
The contract duration is 3 years, however PA Housing may elect to extend the contract by one additional year and one further additional year therefore the maximum contract duration is 5 years.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Tenderers are advised to note that the indicative contract value is inclusive of VAT.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
28/07/2020
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
28/07/2020
Local time: 12:00
Place:
Via In-tend. All submissions locked and unknown until opening ceremony has taken place.
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
The Royal Courts of Justice, The Strand
London
W2 2LL
UK
Telephone: +44 2079476000
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
The Royal Courts of Justice, The Strand
London
W2 2LL
UK
Telephone: +44 2079476000
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Cabinet Office
70 Whitehall
London
SW1A 2AS
UK
VI.5) Date of dispatch of this notice
23/06/2020