Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cobalt Housing
199 Lowerhouse Lane
Liverpool
L11 2SF
UK
Contact person: Osian Edwards
E-mail: procurement@cobalthousing.org.uk
NUTS: UKD72
Internet address(es)
Main address: https://cobalthousing.org.uk/
I.1) Name and addresses
South Liverpool Homes
Parklands, Conleach Road
Liverpool
L24 0TY
UK
E-mail: ict@southliverpoolhomes.co.uk
NUTS: UKD72
Internet address(es)
Main address: https://www.southliverpoolhomes.co.uk/
I.2) Joint procurement
The contract involves joint procurement
In the case of joint procurement involving different countries – applicable national procurement law:
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 — 26
Reference number: P0057
II.1.2) Main CPV code
64210000
II.1.3) Type of contract
Services
II.1.4) Short description
Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include:
• service support (helpdesk/engineering/development);
• DDI Porting where necessary;
• call data itemisation;
• PSTN failover;
• call centre supervisor and officer training.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
357 255.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 (Cobalt Housing)
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKD72
Main site or place of performance:
II.2.4) Description of the procurement
Cobalt Housing is a social landlord based in North Liverpool. It has approximately 6000 properties and 11 000 customers. All our stock in located in the local area. We have an in-house call centre (called Cobalt Solutions) that takes the large majority of incoming and external contacts, reflected in an average of 4 000 incoming calls per month. Cobalt has 111 Desk phone users/16 Contact Centre users.
II.2.5) Award criteria
Quality criterion: Quality and technical merit
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 2
II.2.1) Title
Lot 2 (South Liverpool Homes)
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKD72
Main site or place of performance:
II.2.4) Description of the procurement
South Liverpool Homes (SLH) is a social landlord based in South Liverpool. It has approximately 5400 properties. All our stock in located in Speke, Garston. We have a contact centre for repairs managed by Avela Home Services and remaining calls are managed internally across 3 teams. This reflects in 2 200 calls per month. SLH 58 Desk phone users/26 Contact Centre users.
II.2.5) Award criteria
Quality criterion: Quality and technical merit
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 247-615612
Section V: Award of contract
Lot No: 1
Title: Cobalt Housing
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/02/2021
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Dialpad Inc
12935 Alcosta Blvd
San Ramon
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 191 180.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: South Liverpool Homes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/02/2021
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Dialpad Inc
12935 Alcosta Blvd
San Ramon
US
NUTS: US
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 166 075.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cobalt Housing Ltd
199 Lowerhouse Lane
Liverpool
L11 2SF
UK
E-mail: procurement@cobalthousing.org.uk
Internet address(es)
URL: https://in-tendhost.co.uk/cobalthousing/aspx/Home
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
03/06/2021