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Notice Details

Title: PAN2300 — Emergency Repairs Call Handling Service
Published by: Leicester City Council
Publication Date: 09/06/2021
Deadline Date:
Deadline Time:
Notice Type: Contract Award Notice
Has Documents: No
Has ESPD: No
Abstract:

The Housing Division within Leicester City Council manages just over 21 000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation.

Each year, we complete approximately 130 000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives.

Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line.

Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting entity

I.1) Name and addresses

Leicester City Council

City Hall (4th Floor), 115 Charles Street

Leicester

LE1 1FZ

UK

Contact person: Mr Sohail Aboobakar

Telephone: +44 1164544341

E-mail: Sohail.Aboobakar@leicester.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.leicester.gov.uk

Address of the buyer profile: http://www.leicester.gov.uk

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

PAN2300 — Emergency Repairs Call Handling Service

Reference number: DN454417

II.1.2) Main CPV code

79000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Housing Division within Leicester City Council manages just over 21 000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation.

Each year, we complete approximately 130 000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives.

Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line.

Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 187 000.00 GBP

II.2) Description

II.2.2) Additional CPV code(s)

32500000

79510000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The Housing Division within Leicester City Council manages just over 21 000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation.

Each year, we complete approximately 130 000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives.

Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line.

Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 60

Price / Weighting:  40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 006-008798

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

11/03/2020

V.2.2) Information about tenders

Number of tenders received: 6

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from other EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 6

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Pinnacle Connect Ltd

1st Floor, 6 St Andrew Street

London

EC4A 3AE

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 187 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Construction and Technology Court (Queens Bench Division)

Birmingham

B4 6DS

UK

VI.5) Date of dispatch of this notice

04/06/2021


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: Sohail.Aboobakar@leicester.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
79000000Business services: law, marketing, consulting, recruitment, printing and securityOther Services
32500000Telecommunications equipment and suppliesRadio, television, communication, telecommunication and related equipment
79510000Telephone-answering servicesOffice-support services

Delivery Locations

Delivery Locations
IDDescription
100UK - All

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