Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
London and South Eastern Railway Ltd
04860660
3rd Floor, 41 - 51 Grey Street
Newcastle-upon-Tyne
NE1 6EE
UK
Contact person: Rob Parfitt
E-mail: robert.parfitt@southeasternrailway.co.uk
NUTS: UKC22
Internet address(es)
Main address: www.southeasternrailway.co.uk
I.6) Main activity
Railway services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Service Quality Regime
II.1.2) Main CPV code
79212000
II.1.3) Type of contract
Services
II.1.4) Short description
Development and implementation of a 'Service Quality Regime' to help manage station and fleet assets across the Southeastern operating network.
Scope of services include (but are not limited to):
• register build — identification, mapping and registration of fleet and station assets;
• initial benchmarking — conduct initial audit of station and fleet assets;
• ongoing auditing and reporting — continuous monitoring of station and fleet assets in accordance with protocols established at benchmarking stage.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
/ Highest offer:
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ
II.2.4) Description of the procurement
Restricted procedure to select a 'Service Quality Regime' audit provider from May 2021 to operate across a range of station and fleet assets throughout the Southeastern operating network.
II.2.5) Award criteria
Quality criterion: Terms and conditions
/ Weighting: 5
Quality criterion: Service levels
/ Weighting: 5
Quality criterion: Programme
/ Weighting: 10
Quality criterion: Capability
/ Weighting: 10
Quality criterion: Project methodology
/ Weighting: 25
Quality criterion: Health and safety
/ Weighting: 10
Quality criterion: Sustainability
/ Weighting: 5
Cost criterion: Price
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 237-587086
Section V: Award of contract
Title: Service Quality Regime Auditing Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/06/2021
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Mystery Shoppers Ltd
2654347
London
SW19 2RR
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
London and South Eastern Railway Ltd
3rd Floor, 41 - 51 Grey Street
Newcastle-upon-Tyne
NE1 6EE
UK
VI.4.2) Body responsible for mediation procedures
London and South Eastern Railway Ltd
3rd Floor, 41 - 51 Grey Street
Newcastle-upon-Tyne
NE1 6EE
UK
VI.5) Date of dispatch of this notice
21/06/2021