Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Cantium Business Solutions Ltd
West Malling
ME19 4YT
UK
E-mail: contractsprocurement@cantium.solutions
NUTS: UK
Internet address(es)
Main address: www.cantium.solutions
Address of the buyer profile: www.cantium.solutions
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Teams Contact Centre software solution
Reference number: DN651139
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in
business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.
Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers.
Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.
This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.
The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months.
Further background and technical information can be found within the Invitation to Tender (ITT) documentation.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
1.00
GBP/ Highest offer:
100 000 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in
business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.
Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers.
Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.
This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.
The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months.
Further background and technical information can be found within the Invitation to Tender (ITT) documentation.
II.2.5) Award criteria
Quality criterion: Mandatory (Non-Technical) Requirements
/ Weighting: 10%
Quality criterion: Technical Specification
/ Weighting: 30%
Quality criterion: General Requirement
/ Weighting: 20%
Quality criterion: Value-Added Services
/ Weighting: 15%
Price
/ Weighting:
25%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-003974
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
31/05/2023
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Resonate
London
N1 7GU
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1.00
GBP
/ Highest offer:
100 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cantium Business Solutions Ltd
West Malling
ME19 4AE
UK
VI.5) Date of dispatch of this notice
31/05/2023