Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
UNIVERSITY OF MANCHESTER
UKPRN 10007798
Room G010,John Owens Building, Oxford Road
MANCHESTER
M139PL
UK
E-mail: procurement@manchester.ac.uk
NUTS: UKD33
Internet address(es)
Main address: https://www.manchester.ac.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ITSM Tool
Reference number: 2023/2067/ServiceNow/PJH/JL
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
ITSM Tool to ensure business continuity
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
250 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Cost criterion: Cost
/ Weighting: 0
II.2.11) Information about options
Options:
Yes
Description of options:
1+1 annual renewal option available should the need arise
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the Directive
Explanation
Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University.
The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: AIZD2455893
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/06/2023
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ServiceNow Limited
06299383
1 Bridge Street
Staines
TW18 4TW
UK
NUTS: UKJ2
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 250 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice of England
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
15/06/2023