Contract notice
Section I: Contracting
authority
I.1) Name and addresses
West Lancashire Borough Council
52 Derby Street
Ormskirk
L39 2DF
UK
Contact person: Ms Catherine Kirwan
E-mail: procurement@westlancs.gov.uk
NUTS: UKD47
Internet address(es)
Main address: http://www.westlancs.gov.uk/
Address of the buyer profile: http://www.westlancs.gov.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://procontract.due-north.com/Advert/Index?advertId=37e693a2-3514-ee11-8123-005056b64545
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://procontract.due-north.com/Advert/Index?advertId=37e693a2-3514-ee11-8123-005056b64545
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Relationship Management System for the Leisure Sector
Reference number: DN676508
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department.
WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk. Any queries should be sent to the same email at the earliest opportunity.
The current facilities are as follows:
1. Nye Bevan Pool, Skelmersdale
2. Park Pool, Ormskirk
3. Burscough Racquet & Fitness Centre
The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.
The Council is also working on a leisure transformation programme and intends build two new leisure facilities in Skelmersdale and Ormksirk. These new facilities will replace the existing facilities in Skelmersdale and Ormskirk. As part of the transformation programme the Council will also refurbish Burscough Racquet & Fitness Centre. With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed.
The proposed term of the contract is three years with the option of 2 x 2 year extension although this may change.
Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution.
The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements.
The minimum overall requirements of the solution should include the following systems:
• e-POS
• Class bookings
• Court bookings
• Block bookings
• Courses & swimming lessons
• Multisite membership management & administration
• Customer online joining, booking & payment portal
• Digital customer communication
• Access control
• Direct debit management
• Full suite of reporting modules
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD47
II.2.4) Description of the procurement
West Lancashire Borough Council is seeking interest from suppliers of customer relationship management (CRM) systems for the Leisure Services Department.
WLBC respectfully request bidders to provide an early indication if they are intending to bid for the contract by indicating on the CHEST and emailing ProcurementInstructions@westlancs.gov.uk. Any queries should be sent to the same email at the earliest opportunity.
The current facilities are as follows:
1. Nye Bevan Pool, Skelmersdale
2. Park Pool, Ormskirk
3. Burscough Racquet & Fitness Centre
The facilities are currently operated on behalf of the Council by a leisure management contractor. The Council intends to operate and manage the facilities in-house from 1st October 2023. The Council requires the new CRM system to be implemented and fully functional by that date, including all necessary training and testing.
The Council is also working on a leisure transformation programme and intends build two new leisure facilities in Skelmersdale and Ormksirk. These new facilities will replace the existing facilities in Skelmersdale and Ormskirk. As part of the transformation programme the Council will also refurbish Burscough Racquet & Fitness Centre. With this in mind the CRM system should be portable and capable of being transferred to the new facilities once they are constructed.
The proposed term of the contract is three years with the option of 2 x 2 year extension although this may change.
Interested organisations should be suitably qualified and be able to demonstrate relevant experience in the supply, delivery, database migration, installation, training, commissioning, and ongoing support in a leisure industry leading solution.
The platform should be a vendor or 3rd party hosted solution within the UK that demonstrably meets industry recognised information security and technical requirements.
The minimum overall requirements of the solution should include the following systems:
• e-POS
• Class bookings
• Court bookings
• Block bookings
• Courses & swimming lessons
• Multisite membership management & administration
• Customer online joining, booking & payment portal
• Digital customer communication
• Access control
• Direct debit management
• Full suite of reporting modules
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 84
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
14/07/2023
Local time: 16:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
14/07/2023
Local time: 16:30
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
West Lancs Borough Council
Ormskirk
UK
VI.5) Date of dispatch of this notice
26/06/2023