Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Midland Heart
IP30069R
20 Bath Row
Birmingham
B15 1LZ
UK
Contact person: Alex Lawrence
Telephone: +44 7926065667
E-mail: alex.lawrence@midlandheart.org.uk
NUTS: UKG
Internet address(es)
Main address: www.midlandheart.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Tenant Satisfaction Surveys
Reference number: MH 0091
II.1.2) Main CPV code
79342310
II.1.3) Type of contract
Services
II.1.4) Short description
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
120 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79311000
II.2.3) Place of performance
NUTS code:
UKG
Main site or place of performance:
II.2.4) Description of the procurement
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60%
Price
/ Weighting:
40%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-005821
Section V: Award of contract
Contract No: MH509
Title: Tenant Satisfaction Surveys
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/06/2024
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
MEL Research
03000946
Somerset House, 37 Temple Street
Birmingham
B2 5DP
UK
NUTS: UKG
Internet address(es)
URL: www.melresearch.co.uk
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 500 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Cabinet Office
70 Whitehall
Westminster
UK
VI.4.2) Body responsible for mediation procedures
Centre for Effective Dispute Resolution
100 St Pauls Church Yard
London
EC4M 8BU
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
06/06/2024