Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Southern Housing
59-61 Clerkenwell Road
London
EC1M 5LA
UK
Telephone: +44 8001216060
E-mail: procurement@southernhousing.org.uk
NUTS: UKI
Internet address(es)
Main address: http://www.southernhousing.org.uk
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Call Centre Solution
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
1 941 906.00
GBP/ Highest offer:
5 234 110.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
51300000
64210000
64220000
72000000
II.2.3) Place of performance
NUTS code:
UKJ
UKI
II.2.4) Description of the procurement
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
II.2.5) Award criteria
Quality criterion: specification
/ Weighting: 30
Quality criterion: requirements
/ Weighting: 5
Quality criterion: applications
/ Weighting: 15
Quality criterion: maintenance
/ Weighting: 10
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-030913
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/03/2024
V.2.2) Information about tenders
Number of tenders received: 23
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 23
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 23
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
8x8 UK Limited
Oxford House, Bell Business Park
Aylesbury
HP19 8JR
UK
Telephone: +44 3330165053
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1 941 906.00
GBP
/ Highest offer:
5 234 110.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:232206)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
25/06/2024