Contract notice
Section I: Contracting
authority
I.1) Name and addresses
London Borough of Harrow
London Borough of Harrow, Forward Drive
Harrow
HA3 8FL
UK
Contact person: Mr Martin Trim
Telephone: +44 2088635611
E-mail: Martin.Trim@harrow.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.harrow.gov.uk
Address of the buyer profile: http://www.harrow.gov.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
http://www.londontenders.org/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
http://www.londontenders.org/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Revenues and Housing Benefits Processing Support Service
Reference number: DN717009
II.1.2) Main CPV code
75100000
II.1.3) Type of contract
Services
II.1.4) Short description
London Borough of Harrow the Authority, is seeking to appoint a single provider for delivery of the Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The London Borough of Harrow is conducting the procurement using Open Procedure for the purpose of procuring the services described in the Specification (Services). The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow’s Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 40
Quality criterion: Social Value
/ Weighting: 10
Price
/ Weighting:
50
II.2.6) Estimated value
Value excluding VAT:
9 200 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 108
This contract is subject to renewal: Yes
Description of renewals:
The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or abandon this procurement exercise at any time and/or to award a contract for part of the Service/supplies at its sole discretion. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all cost incurred by any applicant and/or tenderer before signature of any contract with the contracting Authority shall be incurred entirely at that applicants/tenderers risk.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
31/07/2024
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
31/07/2024
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
UK
VI.4.2) Body responsible for mediation procedures
London Borough of Harrow
Forward Drive
Harrow
HA3 8FL
UK
E-mail: martin.trim@harrow.gov.uk
VI.5) Date of dispatch of this notice
26/06/2024