Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
MHRA
10 South Colonnade, Canary Wharf
London
E14 4PU
UK
Contact person: Purchasing
E-mail: purchasing@mhra.gov.uk
NUTS: UKI31
Internet address(es)
Main address: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
Address of the buyer profile: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Support for Delivering Safety Communications for MHRA
Reference number: C347161
II.1.2) Main CPV code
79342000
II.1.3) Type of contract
Services
II.1.4) Short description
The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA’s communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. <br/><br/>The MHRA seeks the appointment of a Supplier who has experience of and expertise in:<br/>- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.<br/> Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs<br/>- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.<br/>- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).<br/><br/>Procurement under PCR 2015.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
375 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72320000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UK
II.2.4) Description of the procurement
Safety communication is a critical part of the Medicines and Healthcare Products Regulatory Agency (MHRA)’s work, with the potential for a major and immediate impact on public health and safety, and consequently our corporate reputation. It is essential therefore that we issue effective communications and trusted advice via appropriate channels to relevant audiences, in a timely manner, to support patient safety and public health. <br/><br/>The objective of this Procurement Call for Competition is to award one Contract to support delivery of the MHRA’s communications to healthcare professionals (HCPs) and facilitate improved safety communications including optimising engagement rates and reach. <br/><br/>The MHRA seeks the appointment of a Supplier who has experience of and expertise in:<br/>- issuing broad email campaigns to a large audience including but not limited to NHS email addresses.<br/> Please note, the Supplier would need to own or have access to the email addresses/contacts for a range of HCPs<br/>- maintaining contact details to ensure up-to-date, and seeking to expand the contacts database.<br/>- formatting and dispatching communications/emails (including ability to deal with NHS firewall/security challenges).<br/><br/>Procurement under PCR 2015.
II.2.5) Award criteria
Quality criterion: Suitability of Supplier and Subcontractors and Demonstration of Understanding
/ Weighting: 12
Quality criterion: Relevance of Capability and Methodology
/ Weighting: 32
Quality criterion: Quality of Supplier Staff and Robustness of Contract Management, Performance Arrangements
/ Weighting: 11
Quality criterion: Assurances on Information Security and Data Protection
/ Weighting: 10
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Price
/ Weighting: 25
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-000757
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/04/2025
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
HSJ Information LTD.
02530185
5th Floor, Aldgate Tower, 2 Leman Street
London
E1 8FA
UK
Telephone: +44 1268495600
E-mail: gareth.thomas@wilmingtonhealthcare.com
NUTS: UK
Internet address(es)
URL: http://www.wilmingtonhealthcare.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 375 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
MHRA
10 South Colonnade
London
E14 4PU
UK
Internet address(es)
URL: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
VI.4.2) Body responsible for mediation procedures
MHRA
10 South Colonnade
London
E14 4PU
UK
Internet address(es)
URL: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
VI.4.4) Service from which information about the review procedure may be obtained
MHRA
10 South Colonnade
London
E14 4PU
UK
Internet address(es)
URL: https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
VI.5) Date of dispatch of this notice
24/05/2025