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Summary

OCID:: ocds-h6vhtk-048965
Published by:: Citizen Housing Group Limited
Authority ID:: AA79965
Publication date:: 03 June 2025
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots:

Lot 1: Birmingham, Hereford and Worcester

Lot 2: Coventry

Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working.

The procurement process was conducted in accordance with the Public Contracts Regulations 2015.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Citizen Housing Group Limited

RS008181

4040 Lakeside

Birmingham

B37 7YN

Contact person: Joey Barron

Telephone: +44 1707339800

E-mail: joey@echelonconsultancy.co.uk

NUTS: UKG

Internet address(es)

Main address: https://www.citizenhousing.org.uk/

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Citizen Home Health Safety Check Contract

Reference number: 1237

II.1.2) Main CPV code

71314100

II.1.3) Type of contract

Services

II.1.4) Short description

Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots:

Lot 1: Birmingham, Hereford and Worcester

Lot 2: Coventry

The procurement process was conducted in accordance with the Public Contracts Regulations 2015.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 11 580 459.00 GBP

II.2) Description

Lot No: 1

II.2.1) Title

Birmingham, Hereford and Worcester

II.2.2) Additional CPV code(s)

31200000

31210000

31211000

31212000

31213000

31214000

31214500

31216000

31600000

31680000

31681000

31681400

31682000

39710000

39715000

39720000

42160000

44100000

44111500

44111530

44130000

50531100

50531200

50532000

50532400

50710000

50711000

50720000

51100000

51110000

51112000

65100000

65210000

65310000

65320000

71317200

71630000

71631000

71632000

50700000

45315000

09330000

45331000

09300000

45310000

45311100

45311200

71314100

71334000

45211100

45262640

45211000

31625100

31625200

45312100

II.2.3) Place of performance

NUTS code:

UKG

II.2.4) Description of the procurement

The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:

Annual gas servicing and maintenance

Responsive gas repairs and emergency breakdown cover

Electrical testing (EICRs) and remedial works

Electrical upgrades and installations

Data gathering to support asset management

Delivery of additional home compliance checks during scheduled visits

The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.

The works are split across two geographic lots:

Lot 1: Birmingham, Hereford and Worcester

Lot 2: Coventry

The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.

The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

II.2.5) Award criteria

Quality criterion: Price Per Quality Point / Weighting: 50

Cost criterion: Price Per Quality Point / Weighting: 50

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Coventry

II.2.2) Additional CPV code(s)

31200000

31210000

31211000

31212000

31213000

31214000

31214500

31216000

31600000

31680000

31681000

31681400

31682000

39710000

39715000

39720000

42160000

44100000

44111500

44111530

44130000

50531000

50531100

50531200

50532000

50532400

50710000

50711000

50712000

50720000

51100000

51110000

51112000

65100000

65200000

65300000

65310000

65320000

71317200

71630000

71631000

71632000

45312100

31625200

31625100

45211000

45262640

45211100

71334000

71314100

45311200

45311100

45311000

45310000

09300000

45331000

45315000

09330000

50700000

II.2.3) Place of performance

NUTS code:

UKG

II.2.4) Description of the procurement

Annual gas servicing and maintenance

Responsive gas repairs and emergency breakdown cover

Electrical testing (EICRs) and remedial works

Electrical upgrades and installations

Data gathering to support asset management

Delivery of additional home compliance checks during scheduled visits

The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.

The works are split across two geographic lots:

Lot 1: Birmingham, Hereford and Worcester

Lot 2: Coventry

The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

II.2.5) Award criteria

Quality criterion: Price Per Quality Point / Weighting: 50

Cost criterion: Price Per Quality Point / Weighting: 50

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-025221

Section V: Award of contract

Lot No: 1

Contract No: 1

Title: Citizen Home Health Safety Check Contract - August 2024

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

10/12/2024

V.2.2) Information about tenders

Number of tenders received: 8

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Sureserve Compliance Holdings Limited

9790918

Norfolk House, 13 Southampton Place, London, England, WC1A 2AJ

Southampton

NUTS: UKI

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 11 580 459.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

High Court of England & Wales

The Strand

London

WC2A 2LL

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).

VI.4.4) Service from which information about the review procedure may be obtained

Cabinet Office

70 Whitehall

London

SW1A 2AS

VI.5) Date of dispatch of this notice

27/05/2025

Coding

Commodity categories

ID	Title	Parent category
31211000	Boards and fuse boxes	Electrical apparatus for switching or protecting electrical circuits
42160000	Boiler installations	Machinery for the production and use of mechanical power
31212000	Circuit breakers	Electrical apparatus for switching or protecting electrical circuits
44100000	Construction materials and associated items	Construction structures and materials; auxiliary products to construction (except electric apparatus
45211100	Construction work for houses	Construction work for multi-dwelling buildings and individual houses
45211000	Construction work for multi-dwelling buildings and individual houses	Building construction work
31213000	Distribution equipment	Electrical apparatus for switching or protecting electrical circuits
31214500	Electric switchboards	Switchgear
31681000	Electrical accessories	Electrical supplies and accessories
31210000	Electrical apparatus for switching or protecting electrical circuits	Electricity distribution and control apparatus
31681400	Electrical components	Electrical accessories
39710000	Electrical domestic appliances	Domestic appliances
31600000	Electrical equipment and apparatus	Electrical machinery, apparatus, equipment and consumables; lighting
45311200	Electrical fitting work	Electrical wiring and fitting work
45310000	Electrical installation work	Building installation work
45315000	Electrical installation work of heating and other electrical building-equipment	Electrical installation work
44111530	Electrical insulating fittings	Building materials
71314100	Electrical services	Energy and related services
31680000	Electrical supplies and accessories	Electrical equipment and apparatus
45311000	Electrical wiring and fitting work	Electrical installation work
45311100	Electrical wiring work	Electrical wiring and fitting work
65310000	Electricity distribution	Electricity distribution and related services
31200000	Electricity distribution and control apparatus	Electrical machinery, apparatus, equipment and consumables; lighting
65300000	Electricity distribution and related services	Public utilities
31682000	Electricity supplies	Electrical supplies and accessories
09300000	Electricity, heating, solar and nuclear energy	Petroleum products, fuel, electricity and other sources of energy
45262640	Environmental improvement works	Special trade construction works other than roof works
45312100	Fire-alarm system installation work	Alarm system and antenna installation work
31625200	Fire-alarm systems	Burglar and fire alarms
31625100	Fire-detection systems	Burglar and fire alarms
50531200	Gas appliance maintenance services	Repair and maintenance services for non-electrical machinery
65210000	Gas distribution	Gas distribution and related services
65200000	Gas distribution and related services	Public utilities
71317200	Health and safety services	Hazard protection and control consultancy services
45331000	Heating, ventilation and air-conditioning installation work	Plumbing and sanitary works
51100000	Installation services of electrical and mechanical equipment	Installation services (except software)
51110000	Installation services of electrical equipment	Installation services of electrical and mechanical equipment
51112000	Installation services of electricity distribution and control equipment	Installation services of electrical equipment
44111500	Insulators and insulating fittings	Building materials
31216000	Lightning arrestors	Electrical apparatus for switching or protecting electrical circuits
71334000	Mechanical and electrical engineering services	Miscellaneous engineering services
39720000	Non-electric domestic appliances	Domestic appliances
65320000	Operation of electrical installations	Electricity distribution and related services
50531000	Repair and maintenance services for non-electrical machinery	Repair and maintenance services of machinery
50531100	Repair and maintenance services of boilers	Repair and maintenance services for non-electrical machinery
50700000	Repair and maintenance services of building installations	Repair and maintenance services
50720000	Repair and maintenance services of central heating	Repair and maintenance services of building installations
50710000	Repair and maintenance services of electrical and mechanical building installations	Repair and maintenance services of building installations
50711000	Repair and maintenance services of electrical building installations	Repair and maintenance services of electrical and mechanical building installations
50532400	Repair and maintenance services of electrical distribution equipment	Repair and maintenance services of electrical machinery, apparatus and associated equipment
50532000	Repair and maintenance services of electrical machinery, apparatus and associated equipment	Repair and maintenance services of machinery
50712000	Repair and maintenance services of mechanical building installations	Repair and maintenance services of electrical and mechanical building installations
44130000	Sewer mains	Construction materials and associated items
09330000	Solar energy	Electricity, heating, solar and nuclear energy
31214000	Switchgear	Electrical apparatus for switching or protecting electrical circuits
71630000	Technical inspection and testing services	Technical testing, analysis and consultancy services
71631000	Technical inspection services	Technical inspection and testing services
71632000	Technical testing services	Technical inspection and testing services
65100000	Water distribution and related services	Public utilities
39715000	Water heaters and heating for buildings; plumbing equipment	Electrical domestic appliances

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: joey@echelonconsultancy.co.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Citizen Home Health Safety Check Contract

Contents

Summary

Abstract

Full notice text

Contract award notice

Section I: Contracting entity

I.1) Name and addresses

I.4) Type of the contracting authority

I.5) Main activity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

II.1.2) Main CPV code

II.1.3) Type of contract

II.1.4) Short description

II.1.6) Information about lots

II.1.7) Total value of the procurement

II.2) Description

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Section V: Award of contract

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.2) Information about tenders

V.2.3) Name and address of the contractor

V.2.4) Information on value of the contract/lot (excluding VAT)

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

VI.4.3) Review procedure

VI.4.4) Service from which information about the review procedure may be obtained

VI.5) Date of dispatch of this notice

Coding

Commodity categories

Delivery locations

Alert region restrictions

About the buyer

Further information