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UK4

Mapio Taith Cwsmer | Customer Journey Mapping

  • First published: 04 June 2025
  • Last modified: 04 June 2025
  • This file may not be fully accessible.

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Contents

Summary

OCID:
ocds-h6vhtk-052c10
Published by:
Grwp Cynefin
Authority ID:
AA29780
Publication date:
04 June 2025
Deadline date:
02 July 2025
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Mae Grŵp Cynefin yn gwahodd tendrau gan gwmnïau profiadol i ymgymryd â phroses mapio taith cwsmeriaid gynhwysfawr. Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process.

Full notice text

Scope

Procurement description

Mae Grŵp Cynefin yn gwahodd tendrau gan gwmnïau profiadol i ymgymryd â phroses mapio taith cwsmeriaid gynhwysfawr.

Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process.

Main category

Services

Delivery regions

  • UK - United Kingdom

Total value (estimated, excluding VAT)

20000 GBP to 20000GBP

Contracting authority

Grwp Cynefin

Identification register:

  • GB-COH

Address 1: Ty Silyn, Y Sgwar

Town/City: Caernarfon

Postcode: LL54 6LY

Country: United Kingdom

Website: http://www.grwpcynefin.org

Companies House: IP21194R

Email: procurement@grwpcynefin.org

Telephone: 03001112122

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Procedure type

Below threshold - open competition

Is the total value above threshold?

Below threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 72000000 - IT services: consulting, software development, Internet and support

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

20000 GBP Excluding VAT

24000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Participation

Conditions of participation

Gweler y dogfennau tendr.

Please see tender documents.

Award criteria

Type: price

Name

Price

Weighting: 50.00

Weighting type: percentageExact

Type: quality

Name

Quality

Weighting: 50.00

Weighting type: percentageExact

Submission

Tender submission deadline

02 July 2025, 00:00AM

Enquiry deadline

25 June 2025, 00:00AM

Submission address and any special instructions

Mae'r dogfennau tendr ar gael ar Blatfform Caffael Grŵp Cynefin drwy ddilyn y ddolen (https://in-tendhost.co.uk/grwpcynefin/aspx/Home).Tender Documentation can be found on Grŵp Cynefin's Procurement Platform by following this link (https://in-tendhost.co.uk/grwpcynefin/aspx/Home).Bydd angen i gwmniau sydd a diddordeb gofrestru ar y Platfform er mwyn cael mynediad i'r dogfennau.Interested Parties will be required to register on the platform before accessing the documents.Bydd rhaid cyflwyno unrhyw gwestiynau ynglyn â'r broses a chyflwyno'r tendr drwy Blatfform Caffael Grŵp Cynefin.Tender Clarification requests and Tender submissions must be received via the Grŵp Cynefin Procurement Platform.

May tenders be submitted electronically?

Yes

Coding

Commodity categories

ID Title Parent category
72000000 IT services: consulting, software development, Internet and support Computer and Related Services

Delivery locations

ID Description
1013 Conwy and Denbighshire
1012 Gwynedd

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.