Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Hull City Council
The Guildhall, Alfred Gelder Street
Hull
HU1 2AA
UK
Contact person: Lucy Pattinson
Telephone: +44 1482615737
E-mail: Lucy.Pattinson@hullcc.gov.uk
NUTS: UKE11
Internet address(es)
Main address: https://www.hull.gov.uk/
Address of the buyer profile: https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/104102
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Independent Complaint Officers Framework
Reference number: LP/25
II.1.2) Main CPV code
85300000
II.1.3) Type of contract
Services
II.1.4) Short description
Hull City Council (The Authority) has awarded three contracts to tenders from interested organisations to provide Independent Complaint Officers services. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
180 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85310000
85311300
98000000
II.2.3) Place of performance
NUTS code:
UKE11
Main site or place of performance:
Hull
II.2.4) Description of the procurement
The Children Act 1989 requires Councils, which provide children’s services, to set up a three stage complaints process. Councils must make sure they administer the procedure properly and effectively, considering the extensive guidance available.
The key elements of the Independent Complaints Officer Service are to provide:
• an independent and objective view about the investigation of complaints.
• highly sensitive investigations within the authority in relation to complaints under the Children Act made by children, young people and their families.
• a provision of a comprehensive, open, transparent and fair consideration of the complaint by scope and defining limitations of the complaint to be investigated
• Sensitive and thorough interviewing of the complainant; consideration of social work records and other relevant information; interviewing staff and other people relevant to the complaint; and analysing information.
• Produce a high-quality report which is analytical, factual, evidence-based and addresses the statement of complaint.
• Undertake investigation within the statutory timescales.
• Attend Stage 3 review panels if appropriate
• relevant opinions based on specialist skills, knowledge and awareness that they have in respect of the presenting complaint.
• assurance that the young person is at the heart of every decision taken.
• assurance that the investigation is conducted in accordance with ‘Getting the Best from Complaints’ Social Care Complaints and Representations for Children, Young People and Others.
• Assurance that all participants are treated with respect throughout the process.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
Option to extend 2 x 12 month periods at the sole discretion of the Authority.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-006719
Section V: Award of contract
Contract No: 1
Title: Provision of Independent Complaint Officers
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/05/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Choices and Voices Care LTD
08745542
PO BOX 1075
North Yorkshire
TS19 1YY
UK
E-mail: info@choicesandvoices.org.uk
NUTS: UKE2
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 20 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Contract No: 2
Title: Provision of Independent Complaint Officers
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/05/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Coram
9749745 51
Coram Campus, 41 Brunswick Square
London
WC1N 1AZ
UK
Telephone: +44 2075200381
E-mail: tenders@coram.org.uk
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 20 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Contract No: 3
Title: Provision of Independent Complaint Officers
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/05/2025
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
RRC
878258370
1 Edmund St
Bradford
BD5 0BH
UK
E-mail: Riyaz.raj@rrconsultancy.org
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 20 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
30/05/2025