Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Scottish Qualifications Authority
Lowden, 24 Wester Shawfair, Dalkeith
Midlothian
EH22 1FD
UK
Contact person: Elizabeth Cunningham
Telephone: +44 03452136720
E-mail: procurement@sqa.org.uk
NUTS: UKM
Internet address(es)
Main address: http://www.sqa.org.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00386
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: NDBP
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Social Media Monitoring Platform
Reference number: SQA2515
II.1.2) Main CPV code
79341000
II.1.3) Type of contract
Services
II.1.4) Short description
The provision of services to deliver Social Media Monitoring Platform
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
79315000
II.2.3) Place of performance
NUTS code:
UKM73
UKM82
Main site or place of performance:
Glasgow
II.2.4) Description of the procurement
The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential.
Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.
II.2.5) Award criteria
Quality criterion: Evidence of ability to meet requirements relating to social listening (requirements 1-5)
/ Weighting: 20
Quality criterion: Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9)
/ Weighting: 20
Quality criterion: Evidence of ability of meet other noted requirements
/ Weighting: 10
Quality criterion: Provide information covering all proposal requirements
/ Weighting: 5
Quality criterion: Evidence of value-added services
/ Weighting: 5
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-011869
Section V: Award of contract
Contract No: SQA2515
A contract/lot is awarded:
No
V.1 Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section VI: Complementary information
VI.3) Additional information
(SC Ref:800324)
VI.4) Procedures for review
VI.4.1) Review body
Scottish Courts
27 Chambers Street
Edinburgh
EH1 1LB
UK
Internet address(es)
URL: https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court
VI.5) Date of dispatch of this notice
30/05/2025