C267/2024/2025 - Digital Inclusion Wales

Procurement reference

C267/2024/2025

Procurement description

The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.

Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.

Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.

The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.

It is envisaged that this national programme of activity would include the following elements:

- Mapping of digital inclusion provision throughout Wales

- Provision of digital inclusion advice and support through a regional and thematic approach

- Creation and updating of digital inclusion resources

- Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.

Main category

Services

Delivery regions

• UKL - Wales

Total value (estimated, excluding VAT)

7000000 GBP to 7000000GBP

Contract dates (estimated)

01 October 2025, 00:00AM to 30 September 2028, 23:59PM

Extension end date (if all the extensions are used): 30 September 2031

Llywodraeth Cymru / Welsh Government

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

CPV classifications

• 80000000 - Education and training services
• 98000000 - Other community, social and personal services
• 72600000 - Computer support and consultancy services
• 72222300 - Information technology services

Delivery regions

• UKL - Wales

Lot value (estimated)

7000000 GBP Excluding VAT

8400000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 October 2025, 00:00AM

Contract end date (estimated)

30 September 2028, 23:59PM

Extension end date (estimated)

30 September 2031, 23:59PM

Can the contract be extended?

Yes

Description of extensions

Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of £3,500,000 excluding VAT is available for the purposes of this contract and over the initial ‘3’ year contract period. If invoked, Welsh Government will make a further budget of £3,500,000 excluding VAT for the potential ‘3’ year extension period.

Participation

Award criteria

Payment terms

As detailed in the tender documentation

Description of risks to contract performance

As detailed in the tender documentation

Tender submission deadline

24 July 2025, 14:00PM

Enquiry deadline

15 July 2025, 14:00PM

Date of award of contract

01 September 2025, 23:59PM

Submission address and any special instructions

All tender documentation and instructions on how to bid electronically are on https://etenderwales.bravosolution.co.uk/ ITT_117736 Project_59512

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

01 July 2031, 23:59PM

Languages that may be used for submission

• English
• Welsh