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Contract Award Notice

Carer Support Services

  • First published: 23 June 2025
  • Last modified: 23 June 2025
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-04c758
Published by:
London Borough of Hillingdon
Authority ID:
AA0121
Publication date:
23 June 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The London Borough of Hillingdon awards the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy following an open tender.

The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer.

The Contract term will be for a 5 year plus optional 3 year extension. The value represents the full 8 years (£519k/annum)

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

London Borough of Hillingdon

Civic Centre

Uxbridge

UB8 1UW

UK

Contact person: Sally Offin

E-mail: soffin@hillingdon.gov.uk

NUTS: UKI74

Internet address(es)

Main address: www.hillingdon.gov.uk

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Carer Support Services

II.1.2) Main CPV code

85000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The London Borough of Hillingdon awards the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy following an open tender.

The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer.

The Contract term will be for a 5 year plus optional 3 year extension. The value represents the full 8 years (£519k/annum)

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 4 152 000.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

85000000

II.2.3) Place of performance

NUTS code:

UKI74

II.2.4) Description of the procurement

The London Borough of Hillingdon awards for the provision of carer support services in its capacity as the lead statutory organisation for the development and delivery of a joint carers' strategy.

The purpose of this Service is to provide support to all carers in Hillingdon. A wide range of support can contribute to preventing, reducing, or delaying the needs of carers from developing, thereby enabling them to continue in their caring role for longer.

The Council requires the provision of a holistic model to enable carers to access information, advice and support. The Service Provider will develop, maintain and deliver a range of person-centered and co-ordinated Services for carers in Hillingdon. The Service Provider will be responsible for ensuring safe, high quality, non-discriminatory carer services appropriate to the diverse needs of the Borough.

The support services are for adults and young carers in Hillingdon. The services include:

• Information, advice and guidance, including specialist provision linked to dementia and adult mental health.

• Maintenance of a carers' register.

• Carers assessments, i.e., adult carers, parent carers & young carers.

• Counselling and emotional support.

• Peer support groups and signposting to other community-based groups, including faith groups.

• Replacement care, i.e., home-based short breaks.

• Carer engagement programme.

• Training for carers (directly provided or facilitated), e.g., first aid, falls prevention, lasting power of attorney.

• Work with schools to help identify, and provide support to, young carers.

The Contract term is for a 5 plus optional 3 year extension. The value represent the full 8 years (£519k/annum)

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 80%

Price / Weighting:  Price 20%

II.2.11) Information about options

Options: Yes

Description of options:

There is an option to extend the contract by up to 3 years after the initial 5 year contract term.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2024/S 000-040012

Section V: Award of contract

Title: Provision of a Carer Support Service

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

01/05/2025

V.2.2) Information about tenders

Number of tenders received: 5

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Carers Trust Hillingdon and Ealing

1082297

Uxbridge

UB8 1JT

UK

NUTS: UKI74

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 4 152 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Royal Courts of Justice

London

UK

VI.5) Date of dispatch of this notice

18/06/2025

Coding

Commodity categories

ID Title Parent category
85000000 Health and social work services Other Services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
soffin@hillingdon.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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