Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Woodland House, Maes-y-Coed Road
Cardiff
CF14 4HH
UK
Contact person: Gareth Stallard
E-mail: gareth.stallard@wales.nhs.uk
NUTS: UKL
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Insourcing of First Outpatient Appointments - South Wales
Reference number: CAV-MIN-59362
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
Insourcing of First Outpatient Appointments to the Health Boards in South Wales.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
13 253 793.73
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
85111000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
Health Boards in South Wales - ABUHB, CVUHB, CTMUHB, HDUHB, SBUHB, PTHB
II.2.4) Description of the procurement
This notice is an intention to award a contract based on a framework agreement with a competition, a mini-competition has been conducted under NHS Wales Shared Services Partnership Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776.
This mini-competition was run to establish a contract to cover Insourcing to support the delivery of First Outpatient Appointments across the South Wales Health Boards in NHS Wales between July 2025 and end March 2026. The service is expected to be delivered regularly at Weekends (Saturday and Sunday) between the hours of 8am and 6pm during the period, but there must be ability to deliver in evenings where requested and provision of facilities allows. The service will be delivered within the geographical areas of the Health Boards listed below. Health Boards will book patients and manage lists, but the provider will provide medical secretary support for the activity, as well as a Nurse/HCA. This is a new service and provider for the delivery of this service.
Health Boards
Aneurin Bevan University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Swansea Bay University Health Board
Powys Teaching Health Board
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 35%
Quality criterion: Social Value
/ Weighting: 15%
Quality criterion: Mandatory Questions
/ Weighting: Pass/Fail
Price
/ Weighting:
50
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
This is a Provider Selection Regime Wales (PSR Wales) intention to award notice.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: CAV-MIN-59362
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/06/2025
V.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 20
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 20
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
HEALTHCARE BUSINESS SOLUTIONS (UK) LIMITED
Pure Offices Lake View Drive, Annesley
Nottingham
NG150DT
UK
Telephone: +44 7769943574
NUTS: UKF14
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 13 253 793.73
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime Wales (PSR Wales) intention to award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight Monday 7th July 2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR Wales.
Any providers that are party to the Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776 can send their representations in relation to this proposed award to gareth.stallard@Wales.nhs.uk.
-The award decision makers are relevant staff from health organisations involved in the provider selection process, these include the roles of Director of Transformation, Chief Operating Officer, and National Clinical Lead.
-The successful provider detailed within this notice has been selected as they have achieved the highest overall combined Technical (35%), Commercial (50%), and Social Value (15%) scores from all providers that submitted a bid. The key criteria assessed as part of the technical section included the providers ability to meet the requirements within the specific timeframe, ability to recover any lost time, how safe and effective care would be delivered under the service, management of staff, managing issues within the service, and ability to meet reporting requirements. The commercial section was assessed based on the lowest overall cost offered being awarded 50% with all other offers being scored on a relative scale to the lowest, and social value scores awarded based on those provided to the supplier as part of the framework award.
-No providers were excluded from the procurement process.
-No conflicts of interest were declared or identified as part of the conflicts assessment process.
(WA Ref:152682)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
26/06/2025