Engagement process description
Please can all expressions of interest be sent to thomaj11@caerphilly.gov.uk by COP on Monday 15 June 2026 and respond to the following questions:
1. Delivery Model & Capacity
How does your organisation typically structure delivery for contracts of this scale and geographic spread?
What resource model do you operate (in-house vs subcontracting), and how do you ensure service resilience?
2. Technical Capability
What experience do you have delivering structured cabling (Cat6a, fibre, etc.) in multi-site public sector environments?
How do you ensure compliance with relevant cabling standards and testing requirements?
3. Service Levels
What response and resolution times would you typically propose for:
Critical faults
Planned works
How do you manage high-priority works and escalation?
4. Asset Management & Quality
How do you ensure:
Accurate labelling and documentation
Quality assurance and testing
Ongoing visibility of installed infrastructure
5. Working Environment & Risk
What experience do you have working in:
Schools / education settings
Live operational or critical environments
How do you minimise disruption and manage health & safety risks?
6. Innovation & Best Practice
What innovations, tools, or approaches could improve:
Efficiency of installations
Asset tracking / reporting
Long-term infrastructure management
7. Commercial Approach
What pricing models are typically used (e.g. schedule of rates, fixed price, hybrid)?
Are there any cost drivers or risks the Council should consider when developing its approach?