Hoarding Support Service for Torfaen Council

Procurement reference

EREQ100521

Procurement description

The hoarding support service is aimed at Torfaen residents presenting with hoarding behaviours who are struggling to manage and maintain accommodation impacting well being and independence. The service will provide housing related support to people that find it difficult to cope with day to day living due to their hoarding behaviours for a maximum of 2 years or once goals have been met (whichever is sooner). The service will prioritise caseloads based on the presenting needs of the individual (i.e. threat of homelessness, crisis, medium to low needs) and will support 25 people at any one time. The service will provide follow up and responsive support aimed at those who have previously accessed support and may need that element of ongoing interaction and reassurance. The responsive element of the service can be delivered virtually, by telephone or, where required, in person. Contact should be made with users of the responsive service on a monthly basis as a minimum. The responsive element of the service should be offered for a time limited period of 6 months. The service will have the knowledge and specialist skills/experience to support individuals with hoarding needs. The support team should have excellent links with services across health, social care and third sector organisations and will building good working relationships with key Health partners including, but not limited to, primary care colleagues, GPs, local NCNs and social care colleagues. The service will work with the Council’s Community Team to understand the prevalence and need of hoarding issues within Torfaen and develop appropriate networks, education and early intervention support to build community capacity and resilience. The aim is to ensure that the service aligns with the TCBC Communities agenda in not only accessing the right communities but also ensuring that a joined-up approach is being delivered in Torfaen to avoid duplication of services.

Main category

Services

Delivery regions

• UKL16 - Gwent Valleys

Total value (estimated, excluding VAT)

1360000.00 GBP to 1360000.00GBP

Contract dates (estimated)

01 October 2026, 00:00AM to 30 September 2031, 23:59PM

Extension end date (if all the extensions are used): 29 September 2033

Torfaen County Borough Council

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

CPV classifications

• 85320000 - Social services

Delivery regions

• UKL16 - Gwent Valleys

Lot value (estimated)

1360000.00 GBP Excluding VAT

1360000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 October 2026, 00:00AM

Contract end date (estimated)

30 September 2031, 23:59PM

Extension end date (estimated)

29 September 2033, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The option to extend is for 36 months. (3 x12 months)

Award criteria

Tender submission deadline

01 July 2026, 12:00PM

Enquiry deadline

12 June 2026, 12:00PM

Date of award of contract

25 August 2026, 23:59PM

Submission address and any special instructions

Please register your interest on the Torfaen procurement e-portal portal via this link. https://supplierlive.proactisp2p.com/Account/LoginThe tender reference is EREQ1005217

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

01 June 2033, 23:59PM

Languages that may be used for submission

• English
• Welsh