CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Assertiveness Training

2.2

Description of the goods or services required

Gwynedd Council needs to commission a provider to provide Assertiveness Training to its staff.

Many of our staff have difficulty in expressing their views or setting

boundaries in a clear way, leading to misunderstandings, stress or overload.

This training will help to develop confidence and communication skills that enable individuals to deal with challenging situations in an informed and respectful manner.

By offering this training, the Council ensures that staff have the necessary communication skills to express themselves in a professional and respectful manner. The training will contribute to an open and constructive work culture, reduce the potential for conflict, and support staff wellbeing by building confidence and resilience. By enabling staff to communicate clearly and effectively, the organisation promotes a more productive, collaborative, and efficient work environment.

The Council recognises the value of the training to individuals as well as the organisation as a whole.

- Cyngor Gwynedd has a bilingual policy (Welsh and English). As a result

the Council wishes to appoint a provider who can deliver the training in Welsh and English. However, we will consider English providers if there are no suitable bilingual providers.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=165778.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

- The contract will be for 8 sessions over a period of two years

- The contract will be 2 years long from the date of the pilot

3 Conditions for Participation

3.1

Minimum standards and qualification required

- The training needs to focus on developing clear, confident and respectful communication skills.

- The training should provide an overview of the principles of assertiveness and introduce practical techniques to help staff communicate clearly and respectfully.

Upon completion of the training, individuals should understand the

following:

- What is assertive behaviour, and how it differs from passive or

aggressive behaviour, including how each affects relationships and

work outcomes.

- How to express views, needs and boundaries clearly, using respectful

and direct language that reduces misunderstandings and promotes

open discussion.

- How to respond to challenging situations in a confident and

constructive way, including techniques to deal with conflict or difficult behaviour without losing professionalism.

- How to use assertive communication techniques such as proper tone of

voice, positive body language and active listening to improve

collaboration and strengthen working relationships

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

- Cyngor Gwynedd has a bilingual policy (Welsh and English). As a result

the Council wishes to appoint a provider who can deliver the training in

Welsh and English. However, we will consider English providers if there

are no suitable bilingual providers.

- As part of the Council's quality assurance process, awarding any new

contract is dependent on the delivery of successful pilot training. A

quality assurance panel will assess all aspects of the first event against specified criteria.

(WA Ref:165778)

5.2

Additional Documentation

5.3

Publication date of this notice