Social and other specific services – public contracts
Contract notice
Section I: Contracting
authority
I.1) Name and addresses
West Dunbartonshire Council
16 Church Street
Dumbarton
G82 1QL
UK
Contact person: Louise Mcivor
Telephone: +44 1389737000
E-mail: Louise.McIvor@west-dunbarton.gov.uk
NUTS: UKM81
Internet address(es)
Main address: http://www.west-dunbarton.gov.uk/business/suppliers/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00153
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Social protection
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Foundations for Change Flexible Framework for Additional Support Services (Adults Aged 18–65)
II.1.2) Main CPV code
85300000
II.1.3) Type of contract
Services
II.1.4) Short description
West Dunbartonshire Health and Social Care Partnership (WDHSCP) is seeking to establish a Flexible Framework for the provision of additional support services for adults aged 18–65.
Services will support individuals with a range of needs including learning disabilities, autism, complex needs, physical disabilities, cognitive impairments, sensory impairments and mental health conditions.
The Framework will operate on a flexible basis, allowing new providers to apply for admission throughout its term.
II.1.5) Estimated total value
Value excluding VAT:
23 690 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 – Learning Disabilities (including complex needs and behaviours that challenge)
II.2.2) Additional CPV code(s)
85311200
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services for adults aged 18–65 with learning disabilities, including those with complex needs and behaviours that challenge.
Services will be person centred, outcomes focused and delivered in line with Self Directed Support Option 2 and Option 3. Providers will support individuals to live independently within their communities and work in partnership with the HSCP and other agencies.
Services must be capable of delivery on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
13 090 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Lot No: 2
II.2.1) Title
Lot 2 – Physical Disabilities
II.2.2) Additional CPV code(s)
85320000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services for adults aged 18–65 with physical disabilities.
Services will support individuals to maximise independence and achieve personal outcomes, including delivery of personal care, mobility support and community engagement.
Services will be delivered in line with Self Directed Support Option 2 and Option 3 and must reflect a person centred, outcomes based approach. Services must be capable of delivery on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
3 740 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Lot No: 3
II.2.1) Title
Lot 3 – Cognitive Impairment (including Acquired Brain Injury)
II.2.2) Additional CPV code(s)
85310000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services for adults aged 18–65 with cognitive impairments, including acquired brain injury.
Providers will deliver tailored support to meet complex cognitive and behavioural needs, supporting individuals to maintain independence and achieve agreed outcomes.
Services will be delivered in line with Self Directed Support Option 2 and Option 3 and must be flexible and responsive, including provision on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
620 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Lot No: 4
II.2.1) Title
Lot 4 – Sensory Impairment
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services for adults aged 18–65 with sensory impairments.
Services will support individuals with visual and or hearing impairments to live independently and access their communities.
Support must be tailored to individual needs and delivered in line with Self Directed Support Option 2 and Option 3 using a person centred, outcomes based approach. Services must be available on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
620 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Lot No: 5
II.2.1) Title
Lot 5 – Mental Health (including severe and enduring conditions)
II.2.2) Additional CPV code(s)
85312300
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services for adults aged 18–65 with mental health conditions, including severe and enduring needs.
Services will promote recovery, independence and social inclusion, supporting individuals to achieve outcomes aligned to their care plans.
Services will be delivered in line with Self Directed Support Option 2 and Option 3 and must be responsive and available on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
1 870 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Lot No: 6
II.2.1) Title
Lot 6 – All Services (Lots 1–5)
II.2.2) Additional CPV code(s)
85300000
II.2.3) Place of performance
NUTS code:
UKM81
Main site or place of performance:
West Dunbartonshire
II.2.4) Description of the procurement
Provision of additional support services across all service areas outlined in Lots 1 to 5.
Providers must demonstrate the capability to deliver services across multiple client groups including learning disabilities, physical disabilities, cognitive impairments, sensory impairments and mental health.
Services must be delivered in line with Self Directed Support Option 2 and Option 3 using a person centred, outcomes focused approach. Services must be flexible and available on a 24 hours a day, 7 days a week, 365 days a year basis where required.
The duration of the framework exceeds four years due to the complex and long term nature of the services being delivered. Continuity of care for vulnerable individuals, workforce stability and the need for providers to invest in sustainable service delivery models require a longer term arrangement. The flexible structure of the framework ensures ongoing competition and responsiveness to changing needs.
II.2.6) Estimated value
Value excluding VAT:
23 690 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This lot forms part of a flexible framework which will remain open to new entrants throughout its duration.
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.4) Objective rules and criteria for participation
Bidders must demonstrate their suitability to deliver the services in accordance with the requirements set out in the Invitation to Tender documentation.
This will include assessment of:
- compliance with all relevant legislation and regulatory requirements
- registration with the Care Inspectorate where applicable
- economic and financial standing
- technical and professional ability, including experience of delivering similar services
- capacity to deliver person centred, outcomes focused services aligned with Self Directed Support (SDS)
Full details of the selection criteria and evaluation methodology are provided within the Invitation to Tender documentation available via PCS-T.
III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Participation is reserved to a particular profession: Yes
Reference to the relevant law, regulation or administrative provision:
The delivery of the services under this Framework is subject to regulatory requirements.
Providers must be registered with the Care Inspectorate in accordance with the Public Services Reform (Scotland) Act 2010 for the delivery of relevant care services.
Providers must also ensure that all staff are suitably qualified and, where applicable, registered with the Scottish Social Services Council (SSSC) or other relevant regulatory bodies, in accordance with applicable legislation and national care standards.
III.2.2) Contract performance conditions
The contract will be performed in accordance with the Service Specification, Terms and Conditions and all applicable legislation.
Providers must deliver person centred, outcomes focused services in line with Self Directed Support Option 2 and Option 3. Providers must ensure appropriate staffing, training, supervision and quality assurance arrangements and be capable of delivering services 24 hours per day, 7 days per week, 365 days per year where required.
Providers must comply with Care Inspectorate requirements and all relevant regulatory standards.
The Framework will operate as a flexible arrangement open to new entrants.
In line with the published Flexible Framework Terms, any changes in law will take precedence and workforce matters will be managed in line with framework variation procedures.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement
The procurement involves the establishment of a framework agreement
Justification for any framework agreement duration exceeding 4 years: The framework exceeds four years due to the long-term and complex nature of the services. Continuity of care, workforce stability and the need for provider investment require a longer arrangement. The flexible structure ensures ongoing competition and responsiveness to changing needs.
IV.1.10) Identification of the national rules applicable to the procedure:
Information about national procedures is available at: (URL)
https://www.procurementjourney.scot/
IV.1.11) Main features of the award procedure:
This procurement uses the Open Procedure under the Light Touch Regime. It establishes a multi-supplier flexible framework for additional support services for adults aged 18–65. Evaluation will be based on MEAT (Quality 80%, Price 20%). Bidders must submit SPD, technical and commercial responses. The framework will remain open to new entrants throughout its duration.
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
17/07/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
This procurement is conducted under the Light Touch Regime in accordance with the Public Contracts (Scotland) Regulations 2015.
This procurement establishes a flexible framework which will remain open to new entrants throughout its duration. Providers who meet the selection and award criteria may apply to join the framework after the initial award.
Admission to the framework does not guarantee any volume of work. Services will be commissioned on a call-off basis.
In line with the published Flexible Framework Terms, should any requirements be subject to changes in law, such changes will take precedence. Workforce matters will be managed in line with framework variation procedures.
All tender documentation is available via PCS‑T and responses must be submitted electronically through PCS‑T.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=833954.
The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason:
Due to the nature of the services being delivered, subcontracting is not considered appropriate. Services are delivered directly by the appointed providers to ensure continuity of care, quality assurance and compliance with regulatory requirements. Therefore a subcontract clause will not be applied.
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
Community benefits will be required as part of this contract. Providers will be expected to deliver proportionate social, economic and environmental benefits including supporting local employment and training opportunities, engagement with community organisations, and commitment to fair work practices including workforce development and wellbeing. Delivery of community benefits will be monitored throughout the duration of the framework.
(SC Ref:833954)
VI.4) Procedures for review
VI.4.1) Review body
Sheriff Court
Sheriff Court House, Main Street
Dumbarton
G82 4BD
UK
Telephone: +44 1389763200
E-mail: enquiries@scotcourts.gov.uk
VI.5) Date of dispatch of this notice
05/06/2026