Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
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Trust Headquarters, West Park Hospital, Edward Pease Way
Darlington
DL22TS
UK
Contact person: Keith I'Anson
E-mail: keith.ianson@nhs.net
NUTS: UKC13
Internet address(es)
Main address: https://www.tewv.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Contact Centre Software
Reference number: TEWV26-23
II.1.2) Main CPV code
32524000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
226 800.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC
II.2.4) Description of the procurement
Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Service offer was selected from the Digital Market Place and awarded using CCS RM6116.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/05/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
British Telecommunications PLC
01800000
London
E1 8EE
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 226 800.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
10/06/2026