Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Norfolk & Waveney Integrated Care Board
County Hall, Martineau Ln
Norwich
NR1 2DH
UK
Contact person: Debbie Chandler
Telephone: +44 1480236536
E-mail: debbie.chandler1@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
Address of the buyer profile: https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
GP IT Services
Reference number: C330316
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of IT maintenance and Support services for GP Practices across the Norfolk & Waveney region
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
5 587 488.50
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72590000
II.2.3) Place of performance
NUTS code:
UKH15
II.2.4) Description of the procurement
Our aim for Primary Care is in line with ICS planning guidance and the Primary Care Digital Services Model. GP Practice sites will move from traditional individual siloed local stand-alone working domains onto a single cloud-based architectural model. <br/><br/>Norfolk & Waveney is seeking an innovative IT partner that can match our ambition as we create a simplified cloud architecture throughout our ICS, increasing flexibility and collaboration for the workforce, and realise the opportunities that this creates. Specifically, we aim to: <br/><br/>• Spend public money wisely and well. <br/>• Ensure staff throughout the ICS can work seamlessly in General Practice premises, and that staff from General Practice can work seamlessly elsewhere in the ICS. <br/>• Remove silo-ed working through the implementation of single sign on, removing the need for staff in primary care to have multiple logons wherever they work.<br/>• Remove the barriers to staff being able to work from any location facilitating joined up working service models to be implemented. <br/>• Maximise the investment in mobile technology, ensuring that devices can interface with the full range of functionality in practices, such as practice specific software and printing. <br/>• Allow for flexible user self-service by provision of a standard software catalogue of options.<br/>• Ensure that staff in general practice and PCN ARRS roles have smart digital foundations on which to grow the use of digital tools and delivery of the modern general practice model.<br/>• Enable some IT tasks to be undertaken locally by the practice by suitably skilled empowered staff reducing staff frustration & time delays to end user local service provision.<br/>• Support primary care staff employed at PCN level, ensuring that technology and access to systems is not a barrier to them being a productive member of the primary care clinical team.<br/>• Leverage the benefits of the cloud architecture to deliver innovative GPIT support.<br/>• Remove or reduce waits for replacement equipment through more localised provision.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60%
Quality criterion: SSV
/ Weighting: 10%
Price
/ Weighting:
30%
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-001449
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/05/2026
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Norfolk Community Health and Care NHS Trust
Woodlands House, Norwich Community Hospital, Bowthorpe Road, Norwich
Norfolk
NR2 3TU
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
6 495 909.00
GBP
/ Highest offer:
8 480 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
UK
Internet address(es)
URL: https://www.resolution.nhs.uk/
VI.4.2) Body responsible for mediation procedures
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
UK
Internet address(es)
URL: https://www.resolution.nhs.uk/
VI.4.4) Service from which information about the review procedure may be obtained
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
UK
Internet address(es)
URL: https://www.resolution.nhs.uk/
VI.5) Date of dispatch of this notice
17/06/2026