Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Housing Solutions
Crown House, Crown Square, Waldeck Road
Berkshire
SL6 8BY
UK
Contact person: David Obatusin
Telephone: +44 1628543120
E-mail: Procurement@housingsolutions.co.uk
NUTS: UKJ11
Internet address(es)
Main address: https://www.housingsolutions.co.uk/
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA43134
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Phone Service
Reference number: OOH - 2026
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and escalation of emergency repairs, tenancy related matters and other urgent enquiries, ensuring continuity of service and appropriate response to residents need 24 hours a day, 365 days a year.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
75 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
79510000
II.2.3) Place of performance
NUTS code:
UKJ11
II.2.4) Description of the procurement
Housing Solutions awarded a contract for the provision of an Out of Hours Telephone service through a direct award under the Fusion21 Reactive Repairs and Empty Buildings Framework, Lot 5b. The service provides residents with access to a dedicated out-of-hours contact centre for the reporting and management of emergency repairs, urgent housing related issues, and other critical incidents outside normal business hours.
The contract was awarded to Davies Group Limited in accordance with the terms of the framework. The service is designed to ensure continuity of customer support, effective call handling, triage, escalation and cordination of emergency responses, helping to maintain resident safety and service delivery standards outside standard operating hours.
The contract is estimated to be up to GBP75,000 and has a fixed term of 2 years with no option to extend.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Housing Solutions awarded this contract by direct award through the Fusion21 Rreactive Repairs and Empty Buildings Framework, Lot 5b, which was established in accordance with the Public Contracts Regulations 2015. The framework permits participating contracting authorities to award contracts directly to framework suppliers in accordance with the framework terms and award mechanisms.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: OOH - 2026
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/06/2026
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Davies Group Limited
06479822
5th Floor 20 Gracechurch Street, London
London
EC3V 0BG
UK
NUTS: UKI31
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 75 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Housing Solutions awarded this contract for the provision of an Out of Hours Telephone Service by way of a direct award through Fusion21 Reactive Repairsand Empty Buildings Framework, Lot 5b. The framework was established in accordance with the Public Contracts Regulations 2015 and enables participating contracting authorities to award contracts directly to appointed framework suppliers in accordance with the framework terms.
Prior to award, Housing Solutions reviewed its service requirements and available procurement options. Following this review, it was determined that a direct award through the framework represented the most appropriate, compliant and efficient route to market. The contract was therefore awarded to Davies group limited.
Davies Group Limited was the incumbent provider of the Out of Hours Telephone Service and had delivered the service to a satisfactory standard. Throughought the previous contract period, the provider demonstrated an understanding of Housing Solutions operating environment, customer service requirements, escalation processes and emergency response arrangements. In light of the positive performance of the existing service and the need to maintaincontinuity of service for residents, housing Solutions considered it appropriate to utilise the direct award mechanism available under the framework.
The contract supports Housing Solutions commitment to maintaining a responsive and reliable service for residents at all times, ensuring that urgent enquiries and emergency situations are effectively managed outside standard office hours. The service operates as an extension of Housing Solutions customer service function and plays a key role in ensuring resident safety, business continuity and effective incident management.
The contract was awarded at an estimated value of up to GBP75,000 for a fixed term of two years with no option to extend. The award was made in accordance with the call-off provisions of the Fusion21 Reactive repairs and Empty Buildings Framework, Lot 5b.
This award will provide Housing Solutions with continuity of service, operational stability and a proven solution for the delivery of its out-of-hours customer contact requirements throughout the contract term.
(MT Ref:237574)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
22/06/2026