Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Hertfordshire and West Essex Integrated Care Board
The Forum
Marlowes, Hemel Hempstead
HP1 1DN
UK
Contact person: Jess Bendon
E-mail: jessica.bendon@nhs.net
NUTS: UKH23
Internet address(es)
Main address: https://www.hertsandwestessex.icb.nhs.uk/
Address of the buyer profile: https://www.hertsandwestessex.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Orthodontic Services, Hertfordshire 2027/37
Reference number: C453848
II.1.2) Main CPV code
85131100
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Hertfordshire and West Essex Integrated Care Board are awarding a contract for the provision of Orthodontic Services via a Direct Award Process C. <br/><br/>Orthodontics is a dental specialty focused on aligning your bite and straightening your teeth. You might need to see an orthodontist if you have crooked, overlapped, twisted or gapped teeth. Common orthodontic treatments include traditional braces, clear aligners and removable retainers.<br/><br/>To confirm as per the PSR Direct Award Process C, the existing provider satisfies the existing contract, delivering a good service, meeting all the KPIs with no quality concerns and good outcomes. No concerns have been raised by patients and the current contracting arrangements are not changing from the existing contract.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
10 157 133.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH23
II.2.4) Description of the procurement
NHS Hertfordshire and West Essex Integrated Care Board are awarding a contract for the provision of Orthodontic Services following a Direct Award process C.<br/><br/>Orthodontics is a dental specialty focused on aligning your bite and straightening your teeth. You might need to see an orthodontist if you have crooked, overlapped, twisted or gapped teeth. Common orthodontic treatments include traditional braces, clear aligners and removable retainers. These services are a 'referral only service' via a General Dental Practitioner. <br/><br/>Eligible Patients must meet the Index of Orthodontic Needs to receive NHS Orthodontic Care. <br/><br/>Orthodontic Contracts are commissioned via a Personal Dental Services (PDS) Agreement which is a national contractual framework. <br/><br/>There is no material change to the new contract being offered and therefore a Direct Award Process C has been completed under the PSR regulations and a robust due diligence process has been completed to ensure providers meet all the Basic and Key Criterion.<br/><br/>The contract is being awarded to an existing provider following a direct award process. The lifetime value of the contract is £10,157,133.<br/><br/>The services are to be provided from 1st April 2027 – 31st March 2037.
II.2.5) Award criteria
Quality criterion: The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard
/ Weighting: 100.00%
Cost criterion: Price
/ Weighting: 00.00%
II.2.11) Information about options
Options:
Yes
Description of options:
7 years with an option to extend a further 3 years giving a total potential contract length of 10 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Explanation:<br/>This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight on 6th July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/11/2025
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Inline Orthodontics
5 Letchmore Road, Stevenage
Hertfordshire
SG1 3JH
UK
NUTS: UKH2
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 10 157 133.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight on 6th July 2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Written representations should be made to hweicbhv.dental@nhs.net <br/><br/>The decision makers for this process were NHS Hertfordshire and West Essex Integrated Care Board ‘s Primary Care Commissioning Committee and Commissioning Team, which took place on 18th November 2025.<br/><br/>There were no conflicts of interest declared in reaching this decision to award.<br/><br/>Providers had to meet all basic selection criteria and a number of key lines of enquiry (KLoEs) were mapped to the five key criteria set out within the PSR regulations as the criteria against which any provider should be assessed. I.e.,<br/><br/>1. Quality and innovation<br/>2. Value<br/>3. Integration, collaboration, and service sustainability<br/>4. Improving access, reducing health inequalities, and facilitating choice<br/>5. Social value<br/><br/>Once the KLoEs had been agreed a project group sought evidence based on information taken from several sources to assess the extent to which the KLoEs had been met during the current contracts. This evidence was collated, and a summary narrative position was produced to identify the key elements from their local perspectives, and to produce a comprehensive portfolio of evidence to support a direct award under Direct Award Process C. The criteria above were weighted with equal importance and evidence documented accordingly from the provider.<br/><br/>The assessment against each criterion was undertaken based on the current service delivery model and performance. The providers meet all the requirements of the basic selection criteria and the key criteria specified to the satisfaction of the Commissioner, and it is expected that they will satisfy the requirements of the new contract going forwards.
VI.4) Procedures for review
VI.4.1) Review body
Independent Choice and Procurement Panel.
Wellington House
London
SE1 8UG
UK
Internet address(es)
URL: https://www.england.nhs.uk
VI.5) Date of dispatch of this notice
23/06/2026