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UK2

Low Level Support Services - HSG Tender Torfaen

  • First published: 26 June 2026
  • Last modified: 26 June 2026
  • Version: 1
  • Record interest

     

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Contents

Summary

OCID:
ocds-h6vhtk-06bdc3
Published by:
Torfaen County Borough Council
Authority ID:
AA0498
Publication date:
26 June 2026
Deadline date:
28 July 2026
Notice type:
UK2
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The Housing Support Grant Programme in Torfaen provides sorely needed assistance to the most vulnerable people in our communities. Funded through the Welsh Government’s Housing Support Grant and managed by Torfaen County Borough Council the programme funds a range of Housing Related Support services to meet the needs of our communities.

We are seeking to commission for a Low Level Support Service. The service will be a Housing Related Support service that offers practical advice and support to adults with low level housing support needs.

The aims of the service include:

- To provide proactive, preventative, and accessible support to individuals across all tenures and locations of Torfaen with low level housing support needs.

- To adopt early intervention approaches and promote initiatives to support people who are struggling with issues linked to sustainment of accommodation.

- To support vulnerable people to achieve as independent living as possible within their community.

- To provide a holistic, timely and innovative approach to reduce the incidence of tenancy breakdown and/or individuals losing their home referring to relevant agencies and statutory services where escalation is needed.

- To maximise the number of vulnerable people who are supported to participate in community and social activities that can help reduce isolation and loneliness

- To work with community-based services to enable access to opportunities supporting sustainment of accommodation and contribution to community cohesion.

The maximum funding available for this service is £350,000 per annum. The length of contract will be 5 years with an opportunity to extend for up to 36 months to be agreed at 12 monthly intervals.

As part of this procurement process, we are hosting a Market Engagement Event for all external stakeholders to attend. Details are as follows:

- Tuesday 28th July between 10am and 12pm at the TCBC Civic Centre, Pontypool, NP4 6YB.

Full notice text

Scope

Procurement description

The Housing Support Grant Programme in Torfaen provides sorely needed assistance to the most vulnerable people in our communities. Funded through the Welsh Government’s Housing Support Grant and managed by Torfaen County Borough Council the programme funds a range of Housing Related Support services to meet the needs of our communities.

We are seeking to commission for a Low Level Support Service. The service will be a Housing Related Support service that offers practical advice and support to adults with low level housing support needs.

The aims of the service include:

- To provide proactive, preventative, and accessible support to individuals across all tenures and locations of Torfaen with low level housing support needs.

- To adopt early intervention approaches and promote initiatives to support people who are struggling with issues linked to sustainment of accommodation.

- To support vulnerable people to achieve as independent living as possible within their community.

- To provide a holistic, timely and innovative approach to reduce the incidence of tenancy breakdown and/or individuals losing their home referring to relevant agencies and statutory services where escalation is needed.

- To maximise the number of vulnerable people who are supported to participate in community and social activities that can help reduce isolation and loneliness

- To work with community-based services to enable access to opportunities supporting sustainment of accommodation and contribution to community cohesion.

The maximum funding available for this service is £350,000 per annum. The length of contract will be 5 years with an opportunity to extend for up to 36 months to be agreed at 12 monthly intervals.

As part of this procurement process, we are hosting a Market Engagement Event for all external stakeholders to attend. Details are as follows:

- Tuesday 28th July between 10am and 12pm at the TCBC Civic Centre, Pontypool, NP4 6YB.

Main category

Services

Delivery regions

  • UKL16 - Gwent Valleys

Total value (estimated)

2800000.00 GBP Excluding VAT

2800000.00 GBP Including VAT

Contract dates (estimated)

01 April 2027, 00:00AM to 31 March 2032, 23:59PM

Extension end date (if all the extensions are used): 31 March 2035

Contracting authority

Torfaen County Borough Council

Identification register:

  • GB-PPON

Address 1: Civic Centre

Town/City: Torfaen

Postcode: NP4 0LS

Country: United Kingdom

Website: http://www.torfaen.gov.uk

Public Procurement Organisation Number: PDNG-5431-HGYV

Contact name: Leanne Morris

Email: socialcare.procurement@cardiff.gov.uk

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 85000000 - Health and social work services

Delivery regions

  • UKL16 - Gwent Valleys

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2027, 00:00AM

Contract end date (estimated)

31 March 2032, 23:59PM

Extension end date (estimated)

31 March 2035, 23:59PM

Can the contract be extended?

Yes

Engagement

Engagement process description

As part of this procurement process, we are hosting a Market Engagement Event for all external stakeholders to attend. Details are as follows:

- Tuesday 28th July between 10am and 12pm at the TCBC Civic Centre, Pontypool, NP4 6YB.

Please email socialcare.procurement@cardiff.gov.uk to confirm your attendance by Friday 24th July 2026 at 3pm.

Due date

28 July 2026, 23:59PM

Has the engagement period already ended?

No

Submission

Publication date of tender notice (estimated)

14 September 2026

Coding

Commodity categories

ID Title Parent category
85000000 Health and social work services Other Services

Delivery locations

ID Description
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.