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Contract Award Notice

SHG — Out of Hours Emergency Call Handling Services.

  • First published: 17 March 2017
  • Last modified: 17 March 2017
  • Version: N/A
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  • This file may not be fully accessible.

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Symphony Housing Group
Authority ID:
AA25005
Publication date:
17 March 2017
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Symphony Housing Group are seeking expressions of interest from suitably experienced and qualified candidates to provide Out of Hours Emergency Call Handling Services for Repairs and Anti-Social Behaviour (ASB) for over 30 000 properties across the Group.

Full notice text

CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Symphony Housing Group

Renaissance Court, 2 Christie Way

Manchester

M21 7QS

UK


+44 1618758169



https://in-tendhost.co.uk/symphonyhousing

https://in-tendhost.co.uk/symphonyhousing

I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

SHG — Out of Hours Emergency Call Handling Services.

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

1

II.1.2)

Main site or location of works, place of delivery or performance

North West of England.


II.1.3)

This notice involves a framework agreement

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II.1.4)

Short description of the contract or purchase(s)

Symphony Housing Group are seeking expressions of interest from suitably experienced and qualified candidates to provide Out of Hours Emergency Call Handling Services for Repairs and Anti-Social Behaviour (ASB) for over 30 000 properties across the Group.

II.1.5)

Common Procurement Vocabulary (CPV)

79512000
79511000

II.1.6)

Contract covered by the government procurement agreement (GPA)

No

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

   

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

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Price 40
Quality 60

IV.2.2)

An electronic auction has been used

No

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

SHG-P349

IV.3.2)

Previous publication(s) concerning the same contract


2016/S 130-233825 08-07-2016

Other previous publications

Section V: Award of contract

V.1)

Date of contract award:

 2-11-2016

V.2)

Numbers of offers received:

6

V.3)

Name and address of economic operator to whom the contract has been awarded


Wirral Partnership Homes trading as Magenta Living

Partnership Building, Hamilton Street, Wirral

Birkenhead

CH41 5AA

UK




V.4)

Information on value of contract

 120 000 GBP 

 91 000 GBP 

1

V.5)

The contract is likely to be subcontracted

No

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

No



VI.2)

Additional Information

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.3.2)

Lodging of appeals

VI.3.3)

Service from which information about the lodging of appeals may be obtained










VI.4)

Dispatch date of this Notice

 14-03-2017

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services
79511000 Telephone operator services Telephone-answering services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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