Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
East Riding of Yorkshire
County Hall, Cross Street
Beverley
HU17 9BA
UK
Contact person: Mrs Sally Hardwick
Telephone: +44 1482396334
E-mail: sally.hardwick@eastriding.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.eastriding.gov.uk
Address of the buyer profile: http://www.eastriding.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Independent Health Complaints Advocacy Service
Reference number: DN302709
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
The service will support clients with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012 including that which falls under the jurisdiction of the Health Service Ombudsman.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
143 240.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The service will support clients with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012 including that which falls under the jurisdiction of the Health Service Ombudsman.
During the period 1.4.2016 to September 2017 there was a total of 74 new cases requiring direct advocacy for residents of the East Riding. On average there have been 35 live ongoing cases each month since during the same period.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 40 %
Price
/ Weighting:
60
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: BMC1105
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/02/2018
V.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Cloverleaf Advocacy 2000 Ltd
Dewsbury
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 143 240.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
East Riding of Yorkshire Council
Beverley
UK
VI.5) Date of dispatch of this notice
13/03/2018