Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Shared Business Services
05280446
Halyard Court, 31 Broadway, The Quays
Salford Quays
M50 2UW
UK
Contact person: Andrew Payne
E-mail: andrew_payne@nhs.net
NUTS: UK
Internet address(es)
Main address: https://www.nhssbs.net/home
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/39
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Other: Joint venture between Department of Health and Sopra Steria
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The Provision of Patient Discharge Services
Reference number: Patient Discharge Services
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The purpose of this Framework Agreement is to collaborate with third party suppliers to supply patient discharge services to adults aged 18 and over.
The aim is to support hospital discharges for adults and to improve the patient pathway from Acute care to an appropriate care setting.
The service will cover any patients who have been deemed medically fit/stable for acute discharge by the discharge coordinator to one of the following destinations:
— usual place of residence,
— an appropriate community setting which can meet the individual’s needs.
The framework will divided into three service lots:
Lot 1: Discharge to Assess Services — assessment for longer term care and support in the right place;
Lot 2: Third Party Brokerage — dedicated support and brokerage to reduce delayed transfers of care;
Lot 3: Medical Care at Home — otherwise known as secondary care at home or a virtual ward.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
600 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1: Discharge to Assess
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW.
II.2.4) Description of the procurement
The purpose of this Framework Agreement is to collaborate with third party suppliers to supply patient discharge services to adults aged 18 and over.
The aim is to support hospital discharges for adults and to improve the patient pathway from Acute care to an appropriate care setting, streamline the transition from hospital to the community/care homes, and therefore reduce delayed transfers of care and unavoidable re-admissions to hospital.
The service will cover any patients who have been deemed medically fit/stable for acute discharge by the discharge coordinator to one of the following destinations:
— usual place of residence,
— an appropriate community setting which can meet the individual’s needs.
The framework will be divided into 3 service lots:
Lot 1: Discharge to Assess Services — assessment for longer term care and support in the right place. Where people who are clinically optimised and do not require an acute hospital bed, but may still require care services and lower level support;
Lot 2: Third Party Brokerage — dedicated support and brokerage to reduce delayed transfers of care. These services work personally with families and beyond the traditional care hours model to support people to move to a care home of their choice, step-down care or back into their own homes;
Lot 3: Medical Care at Home — otherwise known as secondary care at home or a virtual ward. Medical care at home may operate in the same way as a normal hospital ward, the difference is the patient stays in his/her own home and receives medical care in this setting.
The framework excludes Mental health problems which are the primary problem and paediatrics.
Objectives of the framework are:
— facilitate transfer of patients from hospital beds to a more appropriate level of care,
— supply additional bed capacity within the NHS urgent care system infrastructure by relieving bed pressures within the local health economy,
— discharge of patients meeting specific clinical criteria into an appropriate care setting, reducing instances of re-admission to hospital,
— allowing patients to have personalised one-to-one support maintaining continuity of care. Dedicated pathway to hospital discharge management services.
The framework will be divided into 13 geographical areas.
The services to which this procurement relates fall within the scope of Schedule 3 of the Public Contracts Regulations 2015 (the “Regulations”) the Light Touch Regime.
NHS SBS may re-advertise and open further procurement processes to invite additional providers to be appointed to the framework.
II.2.5) Award criteria
Quality criterion: Governance
/ Weighting: 10
Quality criterion: Security of supply
/ Weighting: 6
Quality criterion: Quality assurance
/ Weighting: 9
Quality criterion: Information technology
/ Weighting: 5
Quality criterion: Quality and service
/ Weighting: 40
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Framework Agreement will be split into 13 geographical areas across the United Kingdom.
Please respond through the EU Supply tender portal, reference; 33091 by 12:00 noon on 10.12.2018.
Lot No: 2
II.2.1) Title
Lot 2: Third Party Brokerage
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW.
II.2.4) Description of the procurement
The purpose of this Framework Agreement is to collaborate with third party suppliers to supply patient discharge services to adults aged 18 and over.
The aim is to support hospital discharges for adults and to improve the patient pathway from Acute care to an appropriate care setting, streamline the transition from hospital to the community/care homes, and therefore reduce delayed transfers of care and unavoidable re-admissions to hospital.
The service will cover any patients who have been deemed medically fit/stable for acute discharge by the discharge coordinator to one of the following destinations:
— usual place of residence,
— an appropriate community setting which can meet the individual’s needs.
The framework will be divided into 3 service lots:
Lot 1: Discharge to Assess Services — assessment for longer term care and support in the right place. Where people who are clinically optimised and do not require an acute hospital bed, but may still require care services and lower level support;
Lot 2: Third Party Brokerage — dedicated support and brokerage to reduce delayed transfers of care. These services work personally with families and beyond the traditional care hours model to support people to move to a care home of their choice, step-down care or back into their own homes,
Lot 3: Medical Care at Home — otherwise known as secondary care at home or a virtual ward. Medical care at home may operate in the same way as a normal hospital ward, the difference is the patient stays in his/her own home and receives medical care in this setting.
The framework excludes Mental health problems which are the primary problem and paediatrics.
Objectives of the framework are:
— facilitate transfer of patients from hospital beds to a more appropriate level of care,
— supply additional bed capacity within the NHS urgent care system infrastructure by relieving bed pressures within the local health economy,
— discharge of patients meeting specific clinical criteria into an appropriate care setting, reducing instances of re-admission to hospital,
— allowing patients to have personalised one-to-one support maintaining continuity of care. Dedicated pathway to hospital discharge management services.
The framework will be divided into 13 geographical areas.
The services to which this procurement relates fall within the scope of Schedule 3 of the Public Contracts Regulations 2015 (the “Regulations”) the Light Touch Regime.
NHS SBS may re-advertise and open further procurement processes to invite additional providers to be appointed to the framework.
II.2.5) Award criteria
Quality criterion: Governance
/ Weighting: 10
Quality criterion: Security of supply
/ Weighting: 6
Quality criterion: Quality assurance
/ Weighting: 9
Quality criterion: Information technology
/ Weighting: 5
Quality criterion: Quality and service
/ Weighting: 40
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Framework Agreement will be split into 13 geographical areas across the United Kingdom.
Please respond through the EU Supply tender portal, reference; 33091 by 12:00 noon on 10.12.2018.
Lot No: 3
II.2.1) Title
Lot 3: Medical Care at Home
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
M50 2UW.
II.2.4) Description of the procurement
The purpose of this Framework Agreement is to collaborate with third party suppliers to supply patient discharge services to adults aged 18 and over.
The aim is to support hospital discharges for adults and to improve the patient pathway from Acute care to an appropriate care setting, streamline the transition from hospital to the community/care homes, and therefore reduce delayed transfers of care and unavoidable re-admissions to hospital.
The service will cover any patients who have been deemed medically fit/stable for acute discharge by the discharge coordinator to one of the following destinations:
— usual place of residence,
— an appropriate community setting which can meet the individual’s needs.
The framework will be divided into 3 service lots:
Lot 1: Discharge to Assess Services — assessment for longer term care and support in the right place. Where people who are clinically optimised and do not require an acute hospital bed, but may still require care services and lower level support;
Lot 2: Third Party Brokerage — dedicated support and brokerage to reduce delayed transfers of care. These services work personally with families and beyond the traditional care hours model to support people to move to a care home of their choice, step-down care or back into their own homes;
Lot 3: Medical Care at Home — otherwise known as secondary care at home or a virtual ward. Medical care at home may operate in the same way as a normal hospital ward, the difference is the patient stays in his/her own home and receives medical care in this setting.
The framework excludes Mental health problems which are the primary problem and paediatrics.
Objectives of the framework are:
— facilitate transfer of patients from hospital beds to a more appropriate level of care,
— supply additional bed capacity within the NHS urgent care system infrastructure by relieving bed pressures within the local health economy,
— discharge of patients meeting specific clinical criteria into an appropriate care setting, reducing instances of re-admission to hospital,
— allowing patients to have personalised one-to-one support maintaining continuity of care. Dedicated pathway to hospital discharge management services.
The framework will be divided into 13 geographical areas.
The services to which this procurement relates fall within the scope of Schedule 3 of the Public Contracts Regulations 2015 (the “Regulations”) the Light Touch Regime.
NHS SBS may re-advertise and open further procurement processes to invite additional providers to be appointed to the framework.
II.2.5) Award criteria
Quality criterion: Governance
/ Weighting: 10
Quality criterion: Security of supply
/ Weighting: 6
Quality criterion: Quality assurance
/ Weighting: 9
Quality criterion: Information technology
/ Weighting: 5
Quality criterion: Quality and service
/ Weighting: 40
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Framework agreement will be split into 13 geographical areas across the United Kingdom.
Please respond through the EU Supply tender portal, reference; 33091 by 12:00 noon on 10.12.2018.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 216-494122
Section V: Award of contract
Contract No: 1
Title: Lot 1: Discharge to Assess
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/03/2019
V.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
British Red Cross
44 Moorfields
London
EC2Y 9AL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Carebridge Staffing Ltd
Two London Bridge
London
SE1 9RA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Central and North West London NHS Foundation Trust
Stephenson House, 75 Hampstead Road
London
NW1 2PL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Cera Care
York Road, 4th Floor
London
SE1 7NQ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Emergency Personnel
150 Borough High Street
London
SE1 1LB
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare at Home Ltd
Fifth Avenue, Centrum 100
Burton upon Trent
DE14 2WS
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Interserve Healthcare Ltd
Grosvenor House, Central Park
Telford
TF2 9TW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Lincolnshire Community Health NHS Trust
Beech House, Witham Park, Waterside South
Lincoln
LN5 7JH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Medway Community Healthcare
MCH House, Bailey Drive
Gillingham
ME8 0PZ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
My Care My Home Ltd
3 Links Court, Links Business Park, St Mellons
Cardiff
CF3 0LT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Provide CIC
900 The Crescent, Colchester Business Park
Colchester
CO4 9YQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Villa Care Ltd
10 Park Avenue
Leeds
LS8 2JH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Whittington Health NHS Trust
2nd Floor, Highgate Wing, Dartmouth Park Hill
London
N19 5NF
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 200 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Contract No: 2
Title: Lot 2: Third Party Brokerage
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/03/2019
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Carehome Selection Ltd (T/A CHS Healthcare)
1 Wrens Court
Sutton Coldfield
B72 1RT
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Interserve Healthcare Ltd
Grosvenor House, Central Park
Telford
TF2 9TW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
My Care My Home Ltd
3 Links Court, Links Business Park
Cardiff
CF3 0LT
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 200 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Contract No: 3
Title: Lot 3: Medical Care at Home
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/03/2019
V.2.2) Information about tenders
Number of tenders received: 12
Number of tenders received by electronic means: 12
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Carebridge Staffing Ltd
Two London Bridge
London
SE1 9RA
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Central and North West London NHS Foundation Trust
Stephenson House, 75 Hampstead Road
London
NW1 2PL
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Emergency Personnel
150 Borough High Street
London
SE1 1LB
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcare at Home Ltd
Fifth Avenue, Centrum 100
Burton upon Trent
DE14 2WS
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
HomeLink Healthcare Ltd
Westminster Business Centre
London
UB3 1AP
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Interserve Healthcare Ltd
Grosvenor House, Central Park
Telford
TF2 9TW
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Lincolnshire Community Health NHS Trust
Beech House, Witham Park, Waterside South
Lincoln
LN5 7JH
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Medway Community Healthcare
MCH House, Bailey Drive
Gillingham
ME8 0PZ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Provide CIC
900 The Crescent, Colchester Business Park
Colchester
CO4 9YQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.3) Name and address of the contractor
SELDOC Healthcare Ltd
Hanover House, 76 Coombe Road, Norbiton
Kingston upon Thames
KT2 7AZ
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Villa Care Ltd
10 Park Avenue
Leeds
LS8 2JH
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Whittington Health NHS Trust
2nd Floor, Highgate Wing, Dartmouth Park Hill
London
N19 5NF
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 200 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Bidders will be awarded to the service lots they are evaluated as successful for and this will be on a region by region basis.
The services to which this procurement relates fall within the scope of Schedule 3 of the Public Contracts Regulations 2015 (the “Regulations”) the Light Touch Regime.
NHS SBS may re-advertise and open further procurement processes to invite additional providers to be appointed to the framework.
The duration referenced in Section II 1.4) is for the placing of orders.
The value provided in Section II 1.4) is only an estimate. We cannot guarantee to successful suppliers any business through this Framework Agreement. Spend and volumes may vary throughout the life of the Framework Agreement from the anticipated levels given in this notice.
Due to restrictions placed on Contracting Authority's, the list of Contracting Authorities able to access within the procurement documentation. This framework is available for all public sector organisations in the UK.
VI.4) Procedures for review
VI.4.1) Review body
VI.4.2) Body responsible for mediation procedures
NHS Shared Business Services
31 Broadway, Halyard Court, Chandlers Point
Salford
M50 2UW
UK
E-mail: andrew_payne@nhs.net
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
OJEU procedures include a minimum 10 calendar days standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the Contracting Authority before the contract is entered into. Such information should be requested from NHSSBS. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly.
VI.4.4) Service from which information about the review procedure may be obtained
NHS Shared Business Services
31 Broadway, Halyard Court, Chandlers Point
Salford
M50 2UW
UK
E-mail: andrew_payne@nhs.net
VI.5) Date of dispatch of this notice
12/03/2019