Description of the goods or services required
Expression of Interest for the provision of internal investigation services to NRW
Mynegiad o ddiddordeb ar gyfer darparu gwasanaethau ymchwilio mewnol i Cyfoeth Naturiol Cymru
NRW has a potential future requirement for the provision of investigation services. We have the need to undertake internal investigations which can come from a range of sources:
• An external complaint
• An internal whistle-blower
• Identification of possible fraud
• A Health and Safety accident or near miss
• A HR issue such as staff conduct
• Identification of a failure of governance
Our current approach is to use staff within the organisation to undertake internal investigations in addition to their day job activities. To support staff undertaking Health and Safety investigations we trained approximately 20 staff to HSE standards. For fraud or financial investigations, we have a small team of two Accredited Counter Fraud Specialists that pick up this work in addition other financial governance and policy work they are responsible for.
However, the number of investigations needed has now exceeded our ability to resource them from internal staff due to their existing demands from their day job and their knowledge of the investigation process.
Over the course of a typical year the numbers of investigations we handle along with the typical resource effort are:
Investigation Type Typical Number Per Year
Whistleblowing and Governance 2
Complaints Stage 1 170
Complaints Stage 2 10
Financial & Fraud 4
Health & Safety 230
People Policy 70
We are also finding that the investigations are multi layered with aspects of a complaint, fraud and staff behaviour all rolled into one. This adds additional complexity to the investigations that can be difficult for inexperienced investigators to unpick and handle appropriately.
Services Sought:
1. Provision of suitably qualified and experienced staff to undertake any of the range of internal investigations we need.
2. Preparation of common internal guidance documents and templates to standardise our approach to investigations within NRW
In addition to the 2 requirements above, NRW would like to explore the possibility of including ‘training of staff on investigation skills’ into any future tender.
For the training we would look at the accreditation of the courses namely:
• CIPFA Counter Fraud
• ACAS Standard for Employee Investigations
• HSE Standard HSG245
If you are interested and believe your organisation can meet NRW’s requirements, could you please provide a very brief response to the following:
• Type of personnel (relevant experience, qualifications and accreditations) that would provide the service to us from your organisation.
• How would you able to deal with the need to scale up/down as required? Given the nature of our requirement, there is an element of unpredictability of when and how many days will be needed.
• Cost. Are you able to provide us with an average indicative day rate or series of rates?
• Confirmation that you can or cannot meet the training requirements. As detailed above, the decision regarding training has not yet been made, therefore, it is a desirable requirement.
Mae’n bosib y bydd yn ofynnol i Cyfoeth Naturiol Cymru ddarparu gwasanaethau ymchwilio yn y dyfodol. Mae angen i ni gynnal ymchwiliadau mewnol sy’n gallu deillio o amrywiaeth o ffynonellau:
• Cwyn allanol
• Chwythwr chwiban mewnol
• Nodi twyll posibl
• Damwain Iechyd a Diogelwch neu fethiannau agos
• Mater adnoddau dynol megis ymddygiad staff
• Nodi methiant o ran llywodraethu
Ein dull ar hyn o bryd yw defnyddio staff o fewn y sefydliad i ymgymryd ag ymchwiliadau mewnol yn ogystal â'u swydd o ddydd i ddydd. I gefnogi staff sy'n ymgymryd ag ymchwiliadau Iechyd a Diogelwch gwnaethom hyfforddi tua 20 o staff i safonau’r Awdurdod Gweithredol Iechyd a Diogelwch. Ar gyfer ymchwiliadau i dwyll neu faterion ariannol, mae gennym dîm bach o ddau Arbenigwr Gwrth-dwyll Achrededig sy'n ymgymryd â’r gwaith hwn yn ogystal â gwaith llywodraethu ariannol a gwaith polisi arall maent yn gyfrifol amdano.
Fodd bynnag, o ganlyniad i nifer cynyddol yr ymchwiliadau sydd eu hangen, nid ydym yn gallu eu cynnal drwy ddefnyddio staff mewnol mwyach oherwydd y galw presennol sydd arnynt yn eu swyddi o ddydd i ddydd a'u gwybodaeth am y broses ymchwilio.
Yn ystod blwyddyn nodweddiadol, mae nifer yr ymchwiliadau rydym yn eu cynnal ynghyd â’r math o ymchwiliadau fel a ganlyn:
Math o ymchwiliad Nifer nodweddiadol fesul blwyddyn
Chwythu'r chwiban a Llywodraethu 2
Cwynion Cam 1 170
Cwynion Cam 2 10
Ariannol a Thwyll 4
Iechyd a Diogelwch 230
Polisi Pobl 70
Rydym hefyd yn canfod bod sawl haen i’r ymchwiliadau a bod un ymchwiliad yn gallu ymwneud â chwyn, twyll ac ymddygiad staff at ei gilydd. Mae hyn yn ychwanegu cymhlethdod i'r ymchwiliadau sy'n gallu bod yn anodd i ymchwilwyr dibrofiad eu dadansoddi ac ymdrin â hwy’n briodol.
Gwasanaethau y gofynnir amdanynt:
1. Darparu staff profiadol a chymwys i ymgymryd ag unrhyw un o’r amrywiaeth o ymchwiliadau mewnol rydym eu hangen.
2. Paratoi dogfennau canllaw mewnol cyffredin a thempledi i safoni ein dull o gynnal ymchwiliadau o fewn Cyfoeth Naturiol Cymru.
Yn ogystal â'r ddau ofyniad uchod, byddai Cyfoeth Naturiol Cymru yn hoffi archwilio'r posibilrwydd o gynnwys 'hyfforddi staff ynghylch sgiliau ymchwilio' o fewn unrhyw dendr yn y dyfodol.
O ran yr hyfforddiant, byddem yn edrych ar achrediad y cyrsiau canlynol yn bennaf:
• Gwrth-dwyll CIPFA
• Safon ACAS ar gyfer Ymchwiliadau Cyflogeion
• Safon yr Awdurdod Gweithredol Iechyd a Diogelwch HSG245
Os oes diddordeb gennych a'ch bod yn credu y gallai eich sefydliad fodloni gofynion Cyfoeth Naturiol Cymru, a wnewch chi ddarparu ymateb cryno i'r canlynol:
• Math o bersonél (profiad, cymwysterau ac achrediadau perthnasol) a fyddai'n darparu'r gwasanaeth i ni o'ch sefydliad.
• Sut fyddech chi'n gallu delio â’r angen i gynyddu/lleihau’r ymdrech yn ôl y galw? O ystyried natur ein gofyniad, ni allwn ragweld faint o ddiwrnodau y bydd eu hangen a phryd y bydd angen y gwaith.
• Cost. A allwch chi roi cyfradd ddyddiol ddangosol gyfartalog i ni neu gyfres o gyfraddau?
• Cadarnhad eich bod yn gallu neu'n methu â bodloni'r gofynion hyfforddi. Fel y nodwyd uchod, nid yw'r penderfyniad ynghylch hyfforddiant wedi'i wneud eto, felly, mae'n ofyniad dymunol.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=90878. |