Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
NI Water and its subsidiaries
Westland House
Belfast
BT14 6TE
UK
Contact person: sourcingniwater.com
E-mail: sourcing@niwater.com
NUTS: UK
Internet address(es)
Main address: https://etendersni.gov.uk/epps
Address of the buyer profile: https://etendersni.gov.uk/epps
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
C1005 — Digital Services Solution
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
7 500 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UK
UKN
II.2.4) Description of the procurement
Northern Ireland Water (NI Water) has embarked on a digital transformation programme, focused on enhanced service delivery. We want to deliver services that are designed around our customers, offering a world-class experience which will satisfy demanding contemporary expectations. In recent years, we have developed some strong digital capabilities and currently provide a portal that enables customers to access a number of offerings on a self-service basis. NI Water recognises that our customers’ expectations are increasing as they compare our services with services in other utilities and in other sectors. We know our customers now expect to be engaged digitally, to self-serve online and receive a consistent service across channels and devices. A recent discovery exercise enabled us to conduct detailed engagement with our customers and colleagues, producing a wealth of material including customer
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60 %
Cost criterion: Price
/ Weighting: 40 %
II.2.11) Information about options
Options:
Yes
Description of options:
The initial contract period is for 4 years with the option to extend for a further 3 years in total, comprising 3 one year periods (1 + 1 + 1).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 134-330590
Section V: Award of contract
Contract No: 1
Title: Contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
27/02/2020
V.2.2) Information about tenders
Number of tenders received: 17
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 17
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Codec-DSS Ltd
Northern Ireland Science Park, Queen's Road, Queen's Island
Belfast
IE
Telephone: +20 78732198
E-mail: bmclean@codecdss.co.uk
NUTS: IE
Internet address(es)
URL: https://etendersni.gov.uk/epps
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 7 500 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
NI Water
Belfast
UK
E-mail: sourcing@niwater.com
VI.5) Date of dispatch of this notice
27/02/2020