Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Police and Crime Commissioner for Humberside
N/A
The Lawns, Harland Way
Hull
HU16 5SN
UK
Contact person: Billie Heafield
Telephone: +44 7464983809
E-mail: billie.heafield@southyorks.pnn.police.uk
NUTS: UKE1
Internet address(es)
Main address: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/36335
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Mental Health and Vulnerability Support in Humberside
Reference number: 1718A - 2018
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
This contract will provide a mental health and vulnerability support telephone service in the Humberside Force Control Room for 10 hours a day, seven days of the week, through support workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the mental health support worker. When dealing with calls the support worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, support workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
240 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKE1
Main site or place of performance:
Hull, HU16 5SN.
II.2.4) Description of the procurement
This contract will provide a mental health and vulnerability support telephone service in the Humberside Force Control Room for 10 hours a day, seven days of the week, through support workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the mental health support worker. When dealing with calls the support worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, support workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Price
/ Weighting: 30 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 218-535438
Section V: Award of contract
Contract No: 1
Title: Mental Health and Vulnerability Support in Humberside
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/12/2019
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hull and East Yorkshire Mind
Hull
UK
NUTS: UKE1
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 240 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of England and Wales
7 Rools Buildings, Fetter Lane
London
EC4A 1NL
UK
Internet address(es)
URL: http://www.judiciary.gov.uk
VI.5) Date of dispatch of this notice
29/02/2020