II.2.2) Additional CPV code(s)
72100000
72200000
72300000
72400000
72700000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Here at LNER, our people need the right information at the right time. For this reason, we are looking to replace the current information system with a smarter and more dynamic service delivery information tool. This will be in the form of an information database centred on a push – pull concept. The new system should allow us to make a significant step-change in how we manage disruption and normal train running, enabling our customers and staff to make well-informed decisions.
The company is looking for a supplier that will make a difference; one that has a proactive approach to the provision of services and will provoke fresh ideas. This supplier will want to work with LNER to support the company vision ‘Consistently deliver great experiences for our colleagues, our customers and our communities’. We are looking for a supplier to provide a superior innovative solution with the potential to evolve over the life of the contract and beyond.
The service delivery information tool will form the core feed for both staff and customer-facing information channels. This will transform the way we manage disruption and ensure all information is communicated in an effective way. It is our aspiration to replace both the user interface, through which information is input, as well as the output of the existing system. Consequently, there will be two main elements to this project:
Service delivery information management tool
This will provide comprehensive incident management that transforms the way information is recorded and managed. The tool will facilitate the development and communication of robust decisions and recovery plans using smart decisioning. Incident information will be centralised in one management system to ensure a single source of the truth for any incident. The system will enable multiple users to provide updates in real-time and will integrate with our customer-facing tool.
Colleague service delivery information tool
The output of the system will ensure that all LNER colleagues have access to accurate, personalised, real-time information about disruption incidents and train-running information. This will provide our people with the tools they need to keep our customers informed. In addition, colleagues will be able to contribute relevant contextual information based on their on-the-ground experience.
It is our aspiration that the new system will enable us to meet our business goal to make ‘disruption our finest hour’ and for LNER to be the industry leader in providing efficient, consistent and clear information to our customers and stakeholders.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
600 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Objective criteria for choosing the limited number of candidates:
The selection questions will be scored by LNER on a scale of 0-5 as detailed below.
Any response not scoring a minimum of 54 will not be deemed suitable to progress to the next stage of the process and as a result will not be issued with the ITT.
0 = Not completed
1 = Unsatisfactory answer with major concerns within the content of the response
2 = Unsatisfactory response
3 = Satisfactory response
4 = Good response which meets the criteria to move onto the ITT phase
5 = Excellent response with good confidence that the supplier is in a strong position to move on to ITT stage
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No