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VEAT

Provision of an Independent Freedom to Speak Up Guardian Service

  • First published: 10 March 2020
  • Last modified: 10 March 2020
  • Record interest

     

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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
NHS Highland
Authority ID:
AA26981
Publication date:
10 March 2020
Deadline date:
-
Notice type:
VEAT
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

NHS Highland have a critical and urgent need to establish a Guardian/Speak Up service by July 2020, as recommended in the Sturrock review, to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This is also aligned to how we will implement the revised National Whistleblowing standards in Highland in July 2020.

NHS Highland do not have the capacity, time or skills to set up an internal speak up service and the culture issues experienced mean that an externally hosted service is critical at this time to built trust of the service. We have reviewed the market and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is the Guardian Service. The Guardian Service have extensive experience in setting up and running this service across many years and we have testimony from other NHS trusts in England and Wales who already work with them. Their approach of working in partnership with the organisation and key stakeholders is essential to the service working effectively and learning from the issues which are raised.

Full notice text

Voluntary ex ante transparency notice

Directive 2014/24/EU

Section I: Contracting entity

I.1) Name and addresses

NHS Highland

Assynt House, Beechwood Park

Inverness

IV2 3BW

UK

Contact person: Neil Stewart

Telephone: +44 1463717123

E-mail: High-UHB.Tenders@nhs.net

NUTS: UKM6

Internet address(es)

Main address: http://www.nhshighland.scot.nhs.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302

I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of an Independent Freedom to Speak Up Guardian Service

Reference number: HH083-20

II.1.2) Main CPV code

79633000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Guardian service for NHS Highland staff.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 351 400.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKM6


Main site or place of performance:

Across the NHS Highland area.

II.2.4) Description of the procurement

NHS Highland have a critical and urgent need to establish a Guardian/Speak Up service by July 2020, as recommended in the Sturrock review, to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This is also aligned to how we will implement the revised National Whistleblowing standards in Highland in July 2020.

NHS Highland do not have the capacity, time or skills to set up an internal speak up service and the culture issues experienced mean that an externally hosted service is critical at this time to built trust of the service. We have reviewed the market and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is the Guardian Service. The Guardian Service have extensive experience in setting up and running this service across many years and we have testimony from other NHS trusts in England and Wales who already work with them. Their approach of working in partnership with the organisation and key stakeholders is essential to the service working effectively and learning from the issues which are raised.

II.2.11) Information about options

Options: Yes

Description of options:

NHS Highland might increase the number of Guardians provided to staff as part of this service dependent on the uptake of the service by staff, something which is currently unknown.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

The procurement falls outside the scope of application of the Directive

Explanation:

This procurement is unique in that the provider is offering a technical solution, based on it's specific positioning and experience, the likes of which is not available elsewhere in exactly the form that we desire to employ.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section V: Award of contract/concession

Contract No: HH083-20

V.2 Award of contract/concession

V.2.1) Date of conclusion of the contract/concession

06/03/2020

V.2.2) Information about tenders

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

The Guardian Service Ltd

14, Gray's Inn Road

London

WC1X 8HN

UK

Telephone: +44 7878936652

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the concession and main financing terms (excluding VAT)

Total value of the concession/lot: 351 400.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

(SC Ref:617326)

VI.4) Procedures for review

VI.4.1) Review body

Scottish Courts and Tribunals

Sheriff Court House, The Castle

Inverness

IV2 3EG

UK

Telephone: +44 1463230782

E-mail: inverness@scotcourts.gov.uk

Internet address(es)

URL: https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court

VI.5) Date of dispatch of this notice

06/03/2020

Coding

Commodity categories

ID Title Parent category
79633000 Staff development services Personnel services except placement and supply services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
High-UHB.Tenders@nhs.net
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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